Location: MADE Fort Greene Facility - Brooklyn, NY
Reports To: General Manager / Assistant General Managers
Schedule: ~30 hours per week (including mornings, evenings, and weekends)
Role Overview :
The Front Desk Associate is the first point of contact for everyone entering the gym facility and plays a key role in setting the tone for the space. This position is essential to creating a welcoming environment, delivering an excellent member experience, and keeping daily operations running smoothly.
Responsibilities include member check-ins, point-of-sale transactions, light facility upkeep, and providing on-the-ground support during programming, events, and rentals.
Core Responsibilities:
Member & Guest Experience
● Greet all members, guests, athletes, and visitors in a professional, friendly, and confident manner.
● Check in members and participants using the scheduling and booking system.
● Answer basic questions about programs, schedules, pricing, and facility policies.
● Ensure guests and participants are directed to the correct areas of the facility.
Sales & Transactions
● Process point-of-sale transactions for day passes, sessions, merchandise, and concessions.
● Accurately handle cash, card, and digital payments.
● Maintain organized and presentable retail and concession areas.
● Flag low inventory or issues to management.
Facility Support & Cleanliness
● Maintain cleanliness and organization of front desk, lounge, bathrooms, and common areas throughout shifts.
● Re-stock supplies as needed (towels, water, paper goods, retail items, etc.).
● Perform routine walkthroughs to ensure the space is safe, clean, and welcoming.
Operational & Event Support
- Assist with setup and breakdown for events, camps, leagues, and rentals.
- Support coaches, trainers, and managers with basic operational needs.
- Communicate issues, incidents, or member feedback to management in real time.
Administrative & Team Support
● Follow opening and closing procedures when scheduled.
● Adhere to all facility policies, safety guidelines, and customer service standards.
● Represent the brand positively at all times.
Qualifications & Requirements:
- Strong communication and interpersonal skills.
- Comfortable working in a fast-paced, athletic environment.
- Reliable, punctual, and detail-oriented.
- Basic comfort with POS systems and technology (training provided).
- Ability to stand, walk, and be active for extended periods.
- Ability to lift and move light equipment when needed.
Preferred (Not Required):
● Prior front desk, retail, hospitality, or fitness facility experience.
● Interest in sports, basketball, or community-based programming.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
