Job Title: Director, Hospitality
Company: MADE Hoops
Location: Remote / Some Travel Required
Reports to: VP, Operations
Company Description:
MADE Hoops is the premier grassroots basketball events organization in North America. Founded in 2014, our mission has always been Maximizing Athletes’ Development and Exposure (MADE). We host 100+ boys and girls basketball events annually, including competitive camps for all ages, middle school and high school tournaments, and the top independent high school circuit in the country. We're proud to have countless McDonald's All-Americans, NCAA athletes, and NBA stars among our alumni. In addition to hosting events, MADE Hoops has a robust commercial division supported by merchandise, brand partnerships, housing, scouting, content and digital marketing business lines.
Job Overview
We are seeking an experienced and passionate Director of Hospitality to lead MADE’s hotel and travel operations, overseeing the full lifecycle of our event housing business. This role is responsible for managing our third-party booking platform (currently Staybook), building and maintaining relationships with hotel partners nationwide, and ensuring a seamless travel experience for all participating programs, families, and staff.
The Director of Hospitality will also play a key role in driving revenue growth through hotel rebates and commissions, optimizing “Stay-to-Play” compliance, and delivering exceptional customer service across all events. An ideal candidate is a proactive communicator and relationship builder with strong business acumen, excellent organizational skills, and a genuine enthusiasm for youth sports.
Key Responsibilities
Hotel & Housing Operations
- Manage all aspects of MADE’s housing program, including event link creation, RFP development, room block setup, reservation management, and post-event reconciliation.
- Oversee hotel rebate and commission collection processes (both internally and externally), ensuring accurate reporting and timely payments.
- Collaborate with third-party booking platforms (e.g., Staybook) and maintain a deep understanding of all system functions and capabilities.
- Develop and implement systems and workflows to streamline the housing process and improve efficiency.
Relationship Building and Management
- Build and maintain strong relationships with hotels, management companies, and destination partners (CVBs, Sports Commissions, etc.) to secure competitive rates and maximize value for MADE and our event attendees.
- Assist in negotiating contracts that align with MADE’s standards for pricing, room block size, cancellation policies, and rebate structures.
- Identify and evaluate new prospective hotel partners in current and future event markets.
Revenue Growth & Compliance
- Lead strategies to increase housing revenue through optimized rebate structures and creative booking incentives.
- Enforce MADE’s Stay-to-Play policies across all major events and ensure compliance among participating programs.
- Support the Operations Department by tracking room night data, compiling post-event reports, and providing economic impact metrics for host cities and venues.
Customer Experience
- Manage the customer service process for all housing inquiries, ensuring timely, professional, and solutions-oriented communication.
- Support teams, families, and event attendees before, during, and after events regarding reservations, special requests, and travel logistics.
- Coordinate with Event Sales and Marketing Departments to communicate housing details and booking incentives to teams and families.
Internal Travel Management
- Oversee all internal staff and executive travel logistics, including flights, car rentals, and hotel accommodations.
- Maintain organized and confidential travel schedules and information to ensure cost-effective, seamless arrangements for all company personnel attending events.
Qualifications & Experience
- Bachelor’s degree in Hospitality, Sports Management, Business Administration, or a related field (preferred).
- 3–5 years of experience in sports event housing, hotel management, travel coordination, or event operations.
- Experience working with housing platforms such as Staybook, EventConnect, or GroupHousing (preferred).
- Proven success in negotiation and partnership management within the hospitality or events industry.
- Excellent interpersonal and communication skills with a proactive, customer-first mindset.
- Ability to work flexible hours, including evenings and weekends during peak event periods.
- Exceptional attention to detail, organization, and ability to manage multiple projects simultaneously.
- Self-motivated with a “team-first” mentality and a passion for youth sports.
