General Manager – Club Volo (Hospitality / F&B Specific)
Location: Baltimore, MD
Job Type: Full Time
Reports to: General Manager, Baltimore & DC Region
Compensation: $70k - $80k base salary; variable comp target of up to [50%] based on P&L performance, growth and operational KPIs of managed facilities
Company Description
More than 450,000 users Coast to Coast leverage Volo to organize, meet, communicate and play within their community through fitness and social activities. Whether it's a performance sport like soccer, or a social activity like cornhole, Volo provides something real. Real interaction, real activity, real fun, and real impact.
Volo is a movement—for people and by people who want to connect more meaningfully with each other. We are a grassroots uprising, helping others actually see who they’re connecting with, and share experiences over the length of a season.
If you have a desire to make a difference through community and sports, Volo could be your next and final career destination. Come fly with us.
- Ranked Among Inc-5000 Fastest Growing Companies
- Over 450,000 Adult Participants Nationwide
- Partnering with Volo Kids Foundation, to serving more than 20,000 kids in free youth sports programs
- 11 City markets & counting ...
About Baltimore Club Volo Facilities
Club Volo, Baltimore are dynamic sports facilities that blend active recreation, competition, and community into one vibrant destination. Featuring multiple sports offerings, on-site F&B, beer garden, and more! Our venue will host leagues, tournaments, drop-in play, court rentals, and special events, creating one of Baltimore’s truly unique venues that provides opportunities for players of all levels to connect, compete, and stay active.
Our mission is to redefine genuine human interaction through sports, music, and play.
More than 200,000 annual unique customers coast to coast leverage Volo to organize, meet, communicate, and play within their community through sports and social activities. Whether it's a performance sport like soccer or a virtual activity like cornhole, Volo provides something real--real interaction, real activity, real fun, and real impact.
Volo is a movement - for people and by people who want to connect more meaningfully to each other.
Role Summary
We’re looking for a market-savvy, customer-focused General Manager to own end-to-end on-site sports and facility operations, lead generation and facility activation, capacity management, sales, and customer experience across 2 Club Volo Sports facility complexes in Baltimore, MD initially focusing on our flagship venue, Club Volo Brewers Hill. Collectively, our managed sports facilities in Baltimore span more than [50,000] square feet of multi-purpose outdoor space.
The General Manager (GM) will serve as the senior leader responsible for the overall success, profitability, and reputation of Volo premier sports venues in Baltimore, including its flagship location, Brewers Hill in the Canton neighborhood. This individual will own the Club Volo Brewers Hill & Baltimore Peninsula P&Ls, and drive decision-making across all aspects of venue operations, revenue generation, and on-site customer experience. The ideal GM will combine a passion for sports and high-end hospitality with strong business acumen, ensuring seamless day-to-day operations while driving long-term growth through customer success, loyalty, sponsorships, and other strategic partnerships across the local Baltimore market.
This role requires an entrepreneurial mindset, strong leadership, and proven ability to oversee customer and partner relations, along with back-office functions, including facility & contract management, vendor relations, and working with Volo’s Real Estate construction team for facility construction/maintenance. Finally, the General Manager will serve as the liaison between broader Baltimore City Operations, partnering with the City-level General Manager to optimize facility utilization and support revenue & profit growth across the Baltimore market more broadly.
If you thrive at the intersection of hospitality, sports, and community-building, and can move fluidly between high-level strategy and hands-on execution, this role is for you.
Volo is looking for someone who can:
Facility Operational Leadership
- Provide day-to-day oversight of facility operations, ensuring excellence in both sports programming and hospitality services.
- Overall management of facility calendars.
- Develop and implement Club Volo brand, experience, and operational standards across customer services, facility maintenance, food & beverage (as applicable), and event management
- Partner with local City team (operations, sports managers, customer experience) and the national team to implement scheduling, staffing, and inventory systems as needed
- Foster a culture of exceptional customer service, creating memorable experiences for players, guests, and partners
- Ensure compliance with all health, safety, legal, and licensing requirements
Financial & Revenue Management
- Own and manage the full facility P&L, driving profitability and long-term financial sustainability
- Lead revenue-generating initiatives including sports programming, tournaments, daily play, 3rd party events, loyalty / membership, sponsorships, and F&B operations (as applicable)
- Build pricing strategies, promotional plans, and partnership opportunities to maximize facility utilization and court / field capacity yield
- Regularly analyze financial results, KPIs, and market trends to identify growth and cost optimization opportunities
- Optimize revenue per court and event space. Maximizing venue utilization through traditional sports and non-traditional events (such as birthdays, corporate events, local markets, etc.)
Sales, Site Activation, and Business Development / Partnerships
- Build and execute a market-specific activation plan in conjunction with the marketing team to create buzz, build community, and maximize utilization
- Drive top-line revenue through tournaments (youth, adult, and corporate), group and individual rental bookings, memberships, events, sponsorships, and partnerships
- Cultivate strong relationships with local businesses, sponsors, vendors, and community partners to drive engagement, improve customer experience, and supplement revenue
- Lead negotiations and oversee contracts with facility vendors, sponsors, event organizers, and service providers
- Actively seek out new business lines or enhancements to existing offerings to position the venue as a market leader
People & Culture
- Lead, coach, and develop a diverse team spanning operations, guest services, sales, and event staff
- Promote a positive, performance-driven culture that aligns with organizational values
- Implement training programs to elevate customer service standards and operational efficiency
Project & Construction Oversight
- Collaborate with the Volo Real Estate team and help support capital improvement projects, renovations, and construction initiatives, ensuring projects are delivered on time and within budget
- Collaborate with architects, contractors, and design teams to ensure facilities meet both operational needs and guest expectations
- Work with internal finance, legal, and construction resources to oversee contract execution and vendor performance to safeguard venue standards and investment
Your expected skill set & experience:
- 5+ years of relevant experience in operations, hospitality, experiential marketing, sports/fitness, or entertainment venues, with at least 3 years in a senior P&L leadership role
- Demonstrated experience managing facility operations that blend service excellence with high-volume traffic
- Customer-centric approach with deep commitment to guest experience and service excellence
- Sales, partnership, and revenue optimization mindset, with a strong local network and understanding of customer demands in the local market
- Strong financial acumen with a track record of delivering revenue growth and expense management
- Proven success overseeing construction, renovation, or capital improvement projects
- Proven ability to launch and operate new business units or locations; Entrepreneurial DNA: scrappy, adaptable, and proactive
- Experience managing multi-use recreational facilities or large-scale social spaces and / or knowledge in sports programming is a strong plus
- Preference for a Bachelor’s degree in Business Administration, Hospitality Management, Facility Management, Sports Management, or a related field.
Benefits:
- Health, dental, and vision insurance
- 401(k) Plan
- Paid time off and holidays
- Paid Parental Leave
- Employee discounts on Volo Sports programs and events
- Annual Company Events
Additional information
Volo is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Volo does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Volo also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.
