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About IMG Academy
Named one of the Best and Brightest Companies to Work For in the Nation in 2024, IMG Academy is the world's leading sports education brand, providing a holistic education model that empowers student-athletes to win their future, preparing them for college and for life. IMG Academy provides growth opportunities for all student-athletes through an innovative suite of on-campus and online experiences:
- Boarding school and camps, via a state-of-the-art campus in Bradenton, Fla.
- Online coaching via the IMG Academy+ brand, with a focus on personal development through the lens of sport and performance
- Online college recruiting, via the NCSA brand, providing content, tools, coaching and access to a network of 40,000 college coaches
Position Summary: The Racquet Technician is responsible for providing professional racquet stringing, regripping, and customization services to tennis athletes. This role ensures that all equipment is optimized for performance, quality, and safety. In addition to technical stringing expertise, the Racquet Technician supports Pro Shop operations, assists customers with product recommendations, and contributes to the overall professionalism and efficiency of the store.
Key Responsibilities:
- Perform high-quality racquet stringing, regripping, and custom modifications with precision and consistency.
- Advise athletes and customers on racquet selection, string type, tension, and grip options tailored to their playing style and performance goals.
- Maintain stringing machines, tools, and equipment in optimal working condition.
- Ensure timely completion of stringing and customization orders, especially during tournaments or peak periods.
- Track inventory of strings, grips, and related supplies; notify management of restocking needs.
- Support Pro Shop operations, including merchandising, inventory management, and maintaining a clean, organized shop environment.
- Assist with point-of-sale transactions and customer inquiries as needed.
- Provide excellent customer service, representing the Academy brand professionally at all times.
- Perform additional duties as assigned by the Pro Shop Manager or store leadership.
Qualifications:
- Expertise in tennis racquet stringing and customization; experience with other racquet sports (pickleball, squash, badminton) is a plus.
- Knowledge of string types, tensioning, patterns, and racquet technology.
- High attention to detail and ability to work efficiently without compromising quality.
- Strong interpersonal and communication skills to advise customers and interact with athletes, staff, and colleagues.
- High school diploma or equivalent required; technical training or certifications preferred.
- Understanding of retail operations, inventory management, and customer service principles.
Preferred Qualifications:
- Prior experience as a racquet stringer or technician in a professional, retail, or tournament environment.
- Knowledge of current tennis industry trends and athlete equipment preferences.
- Bilingual abilities a plus.
Physical Demands & Work Environment:
- Ability to sit or stand for extended periods while performing stringing or customization tasks.
- Capability to lift, carry, or move equipment or boxes up to 40 lbs.
- Ability to work flexible hours, including evenings, weekends, and holidays, particularly during events and tournaments.
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Background Requirements:
- Requires a background check upon offer
- Requires a drug test upon offer
Benefits:As a full-time member of our team, you will enjoy a comprehensive offering listed below. Connect with your talent acquisition specialist to learn more about benefits for our part-time and seasonal/temporary roles.
- Comprehensive Medical, Dental and Vision
- Flexible Spending Account and Health Savings Account options
- 401k with an Employer Match
- Short Term and Long Term Disability
- Group and Supplemental Life & AD&D
- Gym Discount Program
- Pet Insurance
- Wellbeing Program
- and more!
Don’t meet every single requirement? We are dedicated to building a diverse, inclusive, authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
Get to know us better:
www.imgacademy.com
www.imgacademy.com/careers
IMG Academy provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
