About IMG Academy
Named by Sports Business Journal as one of the Best Places to Work in Sports in 2024, IMG Academy is the world's leading sports education brand, providing a holistic education model that empowers student-athletes to win their future, preparing them for college and for life. IMG Academy provides growth opportunities for all student-athletes through an innovative suite of on-campus and online experiences:

• Boarding school and camps, via a state-of-the-art campus in Bradenton, Fla.
• Online coaching via the IMG Academy+ brand, with a focus on personal development through the lens of sport and performance
• Online college recruiting, via the NCSA brand, providing content, tools, coaching and access to a network of 40,000 college coaches

The Student Life Manager is responsible for the administration, supervision, programming initiatives, and student conduct for IMG Academy student-athletes in their assigned residence hall. Responsibilities include supervision of professional Residential Mentor staff, facilities and operations management, educational and social programming, conduct management, and on-call emergency response. The Student Life Manager provides direction and leadership for the dormitory staff while promoting a safe, secure, and healthy environment for student-athlete and staff development.

 

Each manager will be responsible for leading and specializing in an additional area of focus such as wellness, discipline, conduct or health & safety.

 

 

POSITION RESPONSIBILITIES

 

Staff Supervision and Program Administration

 

• Oversee the supervision and evaluation of dormitory staff to ensure that company policies, procedures and code of conduct are being maintained for both students and staff.
• Serve as a responsible adult presence, providing guidance and support in the residence halls for staff and student-athletes

• Lead the implementation and facilitation of training programs for temporary/part-time/full time staff

• Organize shift workflow to ensure operations are completed efficiently.
• Work with leadership on hiring and training summer camp staff members and facilitating ongoing meetings and necessary training to keep staff informed.
• Coordinate academy/summer camp operations in collaboration with camp director and sport camp directors with oversight on day-to-day camp operations for the Student Life team to manage the overall health, safety, welfare, and enjoyment of the campers.
• Work with campus partners to create dynamic experience and opportunities for camp participants.
• Assist with interviewing and selecting Residential Mentor staff.
• Work collaboratively with Student Life management on the development and administration of the Residential Life Curriculum.
• Ensure that programming requirements are being met
• Each manager will be responsible for overseeing an additional area of focus such as wellness, discipline, conduct or health & safety.
• Prioritize and manage multiple projects, diligently track and meet deadlines that affect students and staff
• Collaborate with leadership to analyze and implement policies and procedures to maximize performance and customer service. 
• Partner and communicate with Student Life leadership to ensure consistency across the department.

 

Operations

 

• Monitor and oversee Student Life staff ensuring student-athletes are safe and secure in residence halls.

• Evaluate, oversee and maintain the residential hall providing a safe, secure and healthy living environment.

• Participate in revising and updating the Student Handbook
• Coordinate with campus safety and security staff to ensure the security of students and residence halls
• Monitor housing process including check in/out, early arrivals and opening/closing of residence halls
• Oversee and coordinate the scheduling of 3 separate shifts
• Update and maintain appropriate student databases
• Lead, contribute and follow up on ideas/initiatives in department meetings
• Lead general planning for Academy and summer camp programs and work with leadership to develop camp policies and procedures.

 

Communication

 

• Collaborate and build relationships with departments including sports, academics and health services.
• Communicate openly and regularly with dormitory leadership regarding student-athletes’ development.
• Serve as primary contact for team/group and camp participants and their families.
• Lead and communicate emergency response and crisis management plans for various situations including weather, lockdown, student illness, injury, etc.
• Oversee orientation and acclimation of student-athletes to campus life.

• Communicate and enforce appropriate disciplinary actions for violations.
• Communicate and follow up on conduct expectations of student life staff.
• Promptly address escalated student and parent concerns.

• Adhere to all company policies, procedures and business ethic codes

• Other duties as assigned

 

 

QUALIFICATIONS

 

Required

 

• Bachelor’s degree in Education, Counseling or related area, or equivalent work experience.
• Must have at least 2 years’ experience working in a formal setting with students grades 6 to 12.
• Must have at least 1 year experience managing a team in a customer service setting

• Experience in training, selection, supervision, programming and evaluation of staff

• Experience with residential life, summer camps, secondary school or boarding school
• Must possess good judgment and sensitivity relating to students of various backgrounds.
• Excellent guest service skills.
• Experience in a high-pressure, academic/performance setting.
• Ability to handle and deescalate challenging situations professionally and with sensitivity.
• Highly organized with the ability to juggle multiple projects.

• A superior work ethic.

• Ability to multitask and prioritize in a fast-paced setting

• Proven track record of working collaboratively with colleagues.
• Excellent written and verbal communication skills.
• Proficient with computer and web applications.

 

Preferred

 

• Master’s degree in Education, Counseling or related field, or equivalent

• Experience in counseling, crisis response and mediation.

• Bilingual.
• First Aid and CPR Certification.

• Experience as collegiate student-athlete
• Experience in boarding school setting.

 

Physical Demands and Work Environment

 

• Ability to lift, move, push and pull equipment or boxes up to 40lbs.
• Must be able to move around residence hall, including stairs
• Ability to spend long periods of time on their feet, walking, standing, etc.
• Ability to work flexible hours to include nights, weekends and holidays is required
• Will be required to be on call overnight per schedule

Background Requirements:

• Requires a background check upon offer
• Requires a drug test upon offer

 

Don’t meet every single requirement? We are dedicated to building a diverse, inclusive, authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfect with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

 

Get to know us better: 

www.imgacademy.com

www.imgacademy.com/careers

 

IMG Academy provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.