The Housekeeping Supervisor will oversee and coordinate the daily activities of housekeepers and other staff to ensure the cleanliness of a boarding school and sports training destination located on a 400-acre campus.

Key Responsibilities:

• Oversee the daily cleaning activities of a group of team members across numerous buildings on campus (ex: academic center, dorm rooms, offices, laundry and other public facilities)
• Prepare daily briefings for team members at the start of their shift for new or ongoing activities and events
• Promote teamwork and quality service through daily communication and coordination across campus
• Conduct inspections of rooms and facilities to ensure standards are properly followed by cleaning teams
• Delegate tasks to team members and ensure those tasks are understood and accomplished
• Plan, organize and direct staff day-to-day to ensure the highest degree of guest satisfaction
• Collaborate with management as needed to organize the supply and inventory control process
• Identify areas for improvement in current procedures and provide solutions to streamline processes
• Collaborate with other IMG Academy departments, such as Events and Sports, to ensure adequate coverage and excellent customer service
• Oversee the payroll review process and adhere to IMGA policies on payroll coding and deadlines
• Create and maintain weekly schedules based on business need and approved time off schedules
• Monitor the performance of each team member while providing ongoing coaching and feedback
• Manage the issuance of equipment, uniforms, and supplies to the team members

• Complete incident reports as needed for team members and adhere to OSHA standards
• Ensure that teams members are on site and in uniform throughout each shift to properly cover all assigned areas
• Other duties as assigned by management

Qualifications:

• High School graduate or equivalent
• Demonstrated leadership ability or experience supervising staff
• Bilingual – Spanish & English
• 2+ years of experience in the housekeeping industry
• Knowledge of OSHA safety standards is a plus
• Proven excellence in customer service.
• Strong independent judgment and decision-making skills ability
• Experience with MS Office and other computer systems
• Excellent written and verbal communication skills

Physical Demands and Work Environment:

• Ability to lift, carry, move, push and pull equipment or boxes up to 40lbs
• Ability to stand and walk for duration of shift
• Ability to work on various indoor and outdoor surfaces including grass, turf, courts, etc. in all weather
• Must be able to push and pull carts and equipment
• Must be able to bend, stoop, squat and stretch to fulfill cleaning and inspection tasks.
• Must be able to climb stairs on a continuous basis.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
• Requires manual dexterity to use and operate all necessary equipment.
• Must be able to operate office equipment such as computers
• Ability to work days, nights, weekends and holidays as needed

Background Requirements:

• Requires a background check upon offer
• Requires a drug test upon offer

Don’t meet every single requirement? We are dedicated to building a diverse, inclusive, authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Get to know us better: 

www.imgacademy.com

www.imgacademy.com/careers

IMG Academy provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.