About IMG Academy 
Named one of the Best and Brightest Companies to Work For in the Nation in 2024, IMG Academy is the world's leading sports education brand, providing a holistic education model that empowers student-athletes to win their future, preparing them for college and for life. IMG Academy provides growth opportunities for all student-athletes through an innovative suite of on-campus and online experiences

• Boarding school and camps, via a state-of-the-art campus in Bradenton, Fla

• Online coaching via the IMG Academy+ brand, with a focus on personal development through the lens of sport and performance

• Online college recruiting, via the NCSA brand, providing content, tools, coaching and access to a network of 40,000 college coaches

Job Title: Shuttle Driver – Guest Service

Department: Legacy Hotel

Position Summary: The Shuttle Driver ensures hotel guests enjoy a smooth, welcoming, and memorable experience from arrival to departure. They work closely with Guest Services and other hotel departments to provide guest assistance with valet, luggage, transportation, and other miscellaneous needs.

Key Responsibilities

• Greet guests warmly, anticipate needs, and assist with parking, luggage handling, and escorting guests to their rooms

• Respond promptly and efficiently to guest requests and service needs

• Provide guests with directions, local area information, and hotel amenities details

• Safely transport luggage and packages to and from guest rooms, vehicles, and loading areas

• Park and retrieve guest vehicles in a courteous and timely manner, using claim tickets and documenting any vehicle damage as required

• Ensure guest vehicle keys are securely stored at all times 

• Explain guest room features and amenities, including televisions, phones, and other in-room technology 

• Transport guests via hotel van to local destinations or arrange appropriate transportation as needed

• Transport authorized guests via hotel golf carts to IMG campus locations

• Maintain hotel transportation vehicles, including cleaning, washing, and fueling of vans and golf carts

• Ensure front drive, lobby, and entry areas are clean, organized, and well-maintained, including seating areas, walkways, doors, and surrounding grounds

• Protect confidential guest and proprietary information in accordance with company policies

• Perform other duties as assigned by management 

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Qualifications:

• Valid US Driver’s License with an acceptable driving record

• Previous experience in hotel services is preferred 

• High School diploma or equivalent

• Ability to drive a variety of vehicles including golf carts and vans

• Ability to read, understand and comply with the rules and regulations of the State and Federal DOT. 

• Strong customer service and communication skills with the ability to interact professionally with guests, team members, and leadership 

• Knowledge of hotel operations, guest service standards, and local area attractions preferred 

• Ability to handle guest concerns calmly, courteously, and efficiently 

Physical Demands and Work Environment:

• Ability to lift, move, push and pull equipment or luggage in excess of 60lbs 

• Ability to stand and walk for duration of shift 

• Ability to work on various indoor and outdoor surfaces including grass, turf, courts, etc. in all weather 

• Must be able to bend, stoop, squat and stretch to fulfill tasks 

• Ability to safely operate motor vehicles, hotel vans, and golf carts 

• Ability to work outdoors and indoors in varying weather and environmental conditions 

• Must be able to operate office equipment such as computers 

• Ability to work days, nights, weekends and holidays as needed 

Background Requirements: 

• Requires a background check upon offer 

• Requires a pre-employment drug screen upon offer 

Benefits:  
As a full-time member of our team, you will enjoy a comprehensive offering listed below. Connect with your talent acquisition specialist to learn more about benefits for our part-time roles.  
 

• Comprehensive Medical, Dental and Vision 

• Flexible Spending Account and Health Savings Account options 

• 401k with an Employer Match 

• Short Term and Long Term Disability 

• Group and Supplemental Life & AD&D 

• Gym Discount Program 

• Pet Insurance 

• Wellbeing Program 

• and more! 

Don’t meet every single requirement? We are dedicated to building a diverse, inclusive, authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.