Position Summary:

IMG Academy is making efforts to grow the marketing presence and increase student referrals by means of enhancing the on-campus experience of current students. This position will be a liaison with international customers, focusing on our marketing and outreach programs across multiple regions to promote IMG Academy and its suitability for the international athlete. While playing a key role in bridging communication between our sales team, customers, and other internal departments to ensure seamless sales operations. 

Position Responsibilities:

• Work closely with the Global Sales Director (Bradenton, Florida) to identify any possible needs for international customers on campus.
• Properly and effectively use the necessary CRM software to track pipeline, arrival reports, new enrollment, scheduled follow-ups and record of pertinent notes for each customer
• Receive new enrollment information from the Head of International Markets to prepare for the arrival of international students.
• Provide advice and consultations to our marketing professionals in how to promote the Academy in the international market combining American marketing principles with international cultural affinities
• Develop material and web content designed to appeal to visitors to our international language website and promote the Academy programs
• Maintain a comprehensive and organized contact list for all international customers.
• Build international community for parents by creating communication channels, weekly updates, international cultural events and identify international Influencer parents for further recommendations.
• Create and provide daily updates with pictures and videos from current enrolled students and campers.
• Assist in developing media communications and press releases to promote the Academy internationally.
• Working with existing international student base focusing on their quality-of-life issues and interceding on their behalf as needed in their daily encounters while attending the Academy to ensure they have positive experience and are able to promote the experience back home when they return 
• Support international customers and their families through check-in process, campus tours, cultural adjustments, language barriers and assist in daily needs when necessary.
• Serve as liaison between international customers and their parents with coaches and experts, and educate customers about terminology, features and benefits of camp programs.
• Responsible for collecting customers’ feedback and share with Head of International Markets on weekly basis as part of shaping overall program for marketability in the international markets.
• Work with other departments such as the Student Activities department to coordinate upcoming events, international cultural activities and promote these events within the community.
• Work with international customer to determine needs and expectations while making expert recommendations to maximize the customer’s experience, which will be then used as reference for future programs
• Establish and maintain relationships with the athletic communities internationally.
• Coach the Sales staff in effective communication with our international customer base helping them to focus on issues that are of concern to those families that might be different from issues that concern our international families
• Provide support and cover for other advisors including tours with prospective families, teams, groups and at times language translations
• Serve as point of contact for customers and their family

• Serve as the point of contact for the customer for the duration of camp as well as post camp  
• Act as a liaison between staff and campers specifically when they have concerns about the overall training experience. 
• Maintain close relationship with the Camp Director to generate beneficial outcomes for both the camper and IMG Academy  
• Assist with management of incoming/outgoing communications, including confidential information, calendars, planning/scheduling meetings, conference calls, etc. 
• Assist with scheduling of building conference rooms, times and attendees. 

• Assist with sales presentations, power points, excel sheets, etc.
• Adhere to all company policies, procedures and business ethic codes
• Other duties as assigned

Knowledge, Skills and Abilities:

• Marketing, Sports Marketing, Sports Management or related business majors preferred
• 1-2 years of sales or service experience 
• General knowledge of sports and athletics
• Proficient in PowerPoint, Excel and Word 
• Ability to collaborate, build relationships, and communicate positively and professionally with all internal and external constituents
• Excellent written and verbal communication skills
• Firm commitment to confidentiality and respect for sensitive information 
• Attention to detail
• Efficient time management
• Bilingual preferred (Spanish or/and Portuguese)

Physical Demands and Work Environment

• Ability to work flexible hours to include nights, weekends and holidays is required
• Ability to lift, move, push and pull equipment or boxes in excess of 40lbs.
• Should be able to handle outdoor temperatures for a reasonable period of time.
• Must be able to move around campus which includes gym, turf, fields, etc.

Background Requirements:

• Requires a background check upon offer
• Requires a drug test upon offer

Don’t meet every single requirement? We are dedicated to building a diverse, inclusive, authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Get to know us better: 

www.imgacademy.com

www.imgacademy.com/careers

IMG Academy provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.