About IMG Academy
Named one of the Best and Brightest Companies to Work For in the Nation in 2024, IMG Academy is the world's leading sports education brand, providing a holistic education model that empowers student-athletes to win their future, preparing them for college and for life. IMG Academy provides growth opportunities for all student-athletes through an innovative suite of on-campus and online experiences:
About IMG Academy
Named one of the Best and Brightest Companies to Work For in the Nation in 2024, IMG Academy is the world's leading sports education brand, providing a holistic education model that empowers student-athletes to win their future, preparing them for college and for life. IMG Academy provides growth opportunities for all student-athletes through an innovative suite of on-campus and online experiences:
Boarding school and camps, via a state-of-the-art campus in Bradenton, Fla.
Online coaching via the IMG Academy+ brand, with a focus on personal development through the lens of sport and performance
Online college recruiting, via the NCSA brand, providing content, tools, coaching and access to a network of 40,000 college coaches
Job Title: Front Desk Agent/ Guest Services Representative
Department: Legacy Hotel
Position Summary: Responsible for providing attentive and efficient service to hotel guests before arrival, throughout their stay, and upon departure. This role supports a memorable guest experience through exceptional service while contributing to room revenue and occupancy goals.
Key Responsibilities:
Check guests in and out, answer phones, and assist with various guest needs throughout the day
Maintain daily records of room availability and rates; assist with setting and balancing the house and room assignments
Review and manage guest request logs to ensure requests are executed accurately and timely
Work closely with the Housekeeping Department to ensure guest rooms are ready in alignment with daily reservations
Demonstrate proficiency in all Front Desk systems, including check-in, check-out, and reservations
Respond to guest inquiries regarding hotel services, facilities, hours of operation, dining, transportation, and local attractions
Handle guest challenges in a friendly, professional, and solution-oriented manner
Ensure proper logging, handling, and delivery of guest packages, mail, and messages
Maintain effective communication and teamwork with hotel staff and other departments
Document incidents, maintenance issues, or guest feedback in required systems
Protect confidential guest and proprietary information in accordance with company policies
Other duties as assigned by management
Qualifications:
Previous experience in hotel Guest Services is preferred but not required
High School diploma or equivalent
Proven experience providing high-quality customer service in a hospitality, retail, or service-oriented environment
Strong verbal communication and customer service skills
Ability to remain calm, professional, and composed in high-pressure or fast-paced situations
Effective problem-solving skills with the ability to anticipate and resolve guest issues
Must be able to work with and understand financial information and data, and basic arithmetic functions
Positive attitude with a collaborative, team-oriented mindset
Physical Demands and Work Environment:
Ability to lift, move, push and pull equipment or boxes in excess of 20lbs.
Ability to stand or walk for duration of shift
Ability to work flexible hours to include nights, weekends and holidays as needed
Ability to operate office equipment such as computers
Background Requirements:
Requires a background check upon offer
Requires a pre-employment drug screen upon offer
Benefits:
As a full-time member of our team, you will enjoy a comprehensive offering listed below. Connect with your talent acquisition specialist to learn more about benefits for our part-time roles.
Comprehensive Medical, Dental and Vision
Flexible Spending Account and Health Savings Account options
401k with an Employer Match
Short Term and Long Term Disability
Group and Supplemental Life & AD&D
Gym Discount Program
Pet Insurance
Wellbeing Program
and more!
Don’t meet every single requirement? We are dedicated to building a diverse, inclusive, authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
Get to know us better:
IMG Academy provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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Background Requirements:
Don’t meet every single requirement? We are dedicated to building a diverse, inclusive, authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
Get to know us better:
IMG Academy provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
