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About IMG Academy
Named one of the Best and Brightest Companies to Work For in the Nation in 2024, IMG Academy is the world's leading sports education brand, providing a holistic education model that empowers student-athletes to win their future, preparing them for college and for life. IMG Academy provides growth opportunities for all student-athletes through an innovative suite of on-campus and online experiences:
- Boarding school and camps, via a state-of-the-art campus in Bradenton, Fla.
- Online coaching via the IMG Academy+ brand, with a focus on personal development through the lens of sport and performance
- Online college recruiting, via the NCSA brand, providing content, tools, coaching and access to a network of 40,000 college coaches
Positions Summary
The Enterprise Systems Support Team strives to have a deep understanding of the IMG Academy platform and how our employees use it. We understand that technology is essential for business users to function and if our systems are not working well or they need ways to improve their day-to-day efficiency, we are their first stop in the process. While we work closely with our IT team which covers computers, collaboration, and general infrastructure, the Enterprise Systems Support team covers all of the other systems and applications that our people use: from our CRM to athlete and student management platforms. As an Enterprise Systems Support Specialist I, you will primarily be the first contact for tickets with a focus on learning the systems that are critical for our team to function. You will also be handling most of the daily tasks to keep the rest of the team running smooth and will report to the manager or the Enterprise Systems Support Team.
Position Responsibilities
- Gained access to all typical systems, showing proficiency in each with routine tasks.
- Be the first contact for end user tickets submitted.
- Organize, track, and complete the variety of support requests generated by both employees and internal discovery.
- Report opportunities for platform improvement to the correct engineering teams.
- Completes audits and routine tasks on a timely basis.
- Escalates all tickets with situational context, containing all information available.
- Documents fixes and notes in the ticketing platform and contributes to documentation development.
- Identifies opportunities where a Retool app can help business users.
- Complete specific project tasks provided by the Engineering team or Manager.
- Fulfill privacy requests submitted by end users and handle more complex privacy issues.
Knowledge, Skills and Abilities
- Develop a strong understanding of the IMG Academy platform: applications, systems, technologies, workflows, interfaces that our employees use every day.
- Have the ability to create new hire account creations in conjunction with other teammates, specifically with the CRM, Blackbaud, Teamworks, Retool, and other internal software platforms.
- Provide support and administration for third-party solutions that integrate with and complement our current enterprise systems. Example systems include Slack, Okta, Jira, Confluence, Tableau, Microsoft services, and Zoom.
- Able to use Retool apps that are in UAT.
#LI – TR1
Background Requirements:
- Requires a background check upon offer
- Requires a drug test upon offer
Benefits:
As a full-time member of our team, you will enjoy a comprehensive offering listed below. Connect with your talent acquisition specialist to learn more about benefits for our part-time roles.
- Comprehensive Medical, Dental and Vision
- Flexible Spending Account and Health Savings Account options
- 401k with an Employer Match
- Short Term and Long Term Disability
- Group and Supplemental Life & AD&D
- Pet Insurance
- Wellbeing Program
- and more!
Don’t meet every single requirement? We are dedicated to building a diverse, inclusive, authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
Get to know us better:
www.imgacademy.com
www.imgacademy.com/careers
IMG Academy provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
