Director, Client Success
Company Overview
WolfCycle is a cutting-edge Conversational Marketing Agency that specializes in helping professional sports team, entertainment venues, and ticketing platforms engage, convert, and retain customers through AI and conversation marketing strategies. We leverage AI-driven technologies to create personalized and meaningful interactions between brands and their customers. As the Director of Client Success, you will play a pivotal role in ensuring our clients’ success and satisfaction and driving customer loyalty.
Position Overview
As the Director of Client Success, you will lead a division of the client success team focused on driving the growth, retention, and overall satisfaction of WolfCycle clients. You will manage and mentor a dedicated team, ensuring strong execution across day-to-day responsibilities such as bi-weekly status meetings, campaign management, inbound task resolution, and crafting high-impact copy for partner campaigns. In this role, you'll play a critical part in deepening existing client relationships by providing strategic consulting to our partners and building the culture of your team to drive success.
The ideal candidate will have a proven track record of growing and leading a team, building and nurturing key client relationships, executing on detail-oriented tasks and maximizing the overall success of strategic campaigns.
Key Responsibilities
- Lead a team of client success managers and coordinators to drive successful partner engagement and success.
- Develop and implement strategy to provide consultative and strategic services to current partners.
- Build and maintain strong relationships with key clients, acting as a trusted advisor and driving value through strategic conversations and regular check-ins.
- Champion customer needs and perspectives within the organization, ensuring their feedback is integrated into product development and service enhancement efforts.
- Gather insights from customer interactions to identify pain points, opportunities, and trends, using this information to enhance service offerings.
- Collaborate closely with sales, marketing, product, and technical teams to align customer success strategies with broader business objectives.
- Stay informed about industry trends, best practices, and emerging technologies within the conversation marketing landscape.
Qualifications
- (5+) years of leadership experience in sales or customer success, preferably in the sports & entertainment industry.
- Proven track record of successfully managing and growing high-value client relationships.
- Strong understanding of conversation marketing, AI technologies, and digital engagement strategies.
- Exceptional communication and interpersonal skills.
- Ability to thrive in a fast-paced, dynamic, and collaborative environment.
- Bachelor’s degree in Business, Marketing or a related field.
Benefits
Team members at WolfCycle receive paid holidays, unlimited vacation/sick time, and flexibility to work remote.
WolfCycle is proud to be an equal opportunity workplace. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against base don age, race, gender, color, religion, creed, marital status, pregnancy, disability, national origin, sexual orientation, gender identity, veteran status, or any other protected category. Please let us know if you need any accommodation due to disability. We celebrate our inclusive work environment and will always strive to create a diverse and equitable workplace by hiring people from all racial, ethnic, and socioeconomic backgrounds.
- Competitive Salary and Performance-Based Bonuses
- Paid Health/Dental & Vision Benefits (Blue Shield)
- 401k Match at 3%
- Professional Development and Training Opportunities
- Flexible Work Arrangements
- Opportunity to Shape the Future of Conversational Marketing
