Client Success Coordinator
Company Overview
WolfCycle is a cutting-edge Conversational Marketing Agency that specializes in helping professional sports team, entertainment venues, and ticketing platforms engage, convert, and retain customers through AI and conversation marketing strategies. We leverage AI-driven technologies to create personalized and meaningful interactions between brands and their customers. As the Manager of Client Success, you will play a pivotal role in ensuring our clients’ success and satisfaction and driving customer loyalty.
Position Overview
As the Coordinator of Client Success, you will be tasked with contributing to the day-to-day growth and success of WolfCycle clients through fielding any inbound tasks, building internal and customer-facing data reports, writing copy for upcoming partner campaigns, attending bi-weekly status meetings. Key areas of focus include enhancing internal efficiency, contributing to client retention, fostering a culture of customer advocation and championing revenue maximization with current WolfCycle Clients
The ideal candidate will have a proven track record of building and nurturing key client relationships, executing on detail-oriented tasks and maximizing the overall success of strategic campaigns.
Key Responsibilities
- Internal Efficiency: answer inbound tasks, pull and clean data from client campaigns, monitor the wellness of virtual assistants.
- Collaboration: Collaborate closely with sales, marketing, product, and technical teams to align customer success strategies with broader business objectives.
- Industry Expertise: Stay informed about industry trends, best practices, and emerging technologies within the conversation marketing landscape.
Qualifications
- Bachelor’s degree in Business, Marketing or a related field.
- 1+ years of experience in sales or customer success, preferably in the sports & entertainment industry. This role is ideal for a recent graduate of an inside sales or service program.
- Proven track record of successfully managing a book of business and making phone and email outbound outreach.
- Strong understanding of conversation marketing, AI technologies, and digital engagement strategies.
- Exceptional communication and interpersonal skills.
- Ability to thrive in a fast-paced, dynamic, and collaborative environment.
Benefits
Team members at WolfCycle receive paid holidays, unlimited vacation/sick time, and flexibility to work remote.
WolfCycle is proud to be an equal opportunity workplace. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against base don age, race, gender, color, religion, creed, marital status, pregnancy, disability, national origin, sexual orientation, gender identity, veteran status, or any other protected category. Please let us know if you need any accommodation due to disability. We celebrate our inclusive work environment and will always strive to create a diverse and equitable workplace by hiring people from all racial, ethnic, and socioeconomic backgrounds.
- Competitive Salary and Performance-Based Bonuses
- Paid Health/Dental & Vision Benefits (Blue Shield)
- 401k Match at 3%
- Professional Development and Training Opportunities
- Flexible Work Arrangements
- Opportunity to Shape the Future of Conversational Marketing
