vivenu
Hardware Specialist (d/f/m)
vivenu - Senior
Düsseldorf · Germany
Event Operations/Management · Operations · Technical Support/Help Desk
0
5
hours ago
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Redefine the future of live entertainment tech
Welcome to vivenu, the global leader in event ticketing tech and one of the world’s fastest-growing live entertainment tech firms. We are transforming event ticketing for global leaders like the Grammys, the Golden Globes, Stanford University and the Hockenheimring turning what was once a simple transaction into a strategic business advantage. Backed by over $65 million in funding, our platform empowers event organizers to own their brand experience, unlock deep data insights, and seamlessly integrate ticketing into their digital infrastructure.
With six offices worldwide and growing, we deliver a customizable, intuitive solution and industry-leading support that simplify even the most complex ticketing challenges – helping organizers deliver exceptional experiences and drive real growth.
Join us and build the future of live entertainment.
As a Hardware Specialist your responsibilities will include:
- Hardware Lifecycle Management: Lead the deployment, maintenance, and decommissioning of devices, maintaining proactive communication with CSMs, CX Specialists and the US Hardware team.
- Logistics & Order Coordination: Oversee hardware orders, replacement processes and return management, ensuring seamless seasonal planning to meet customer demand.
- Remote & On-Site Onboarding: Provide expert technical guidance during the setup phase via video calls or occasional on-site visits to ensure a seamless "plug-and-play" experience for event organisers.
- Inventory Control & Data Integrity: Maintain and optimise hardware inventory lists and tracking tools, utilizing Excel and dedicated management software to ensure absolute data accuracy.
- Incident Response & Support: Actively manage hardware-related customer service requests and lead incident response efforts to resolve technical issues swiftly.
- Fulfillment & Shipping Excellence: Own the physical preparation, packing, and on-time shipping of hardware devices to ensure customers are always event-ready.
- Season Card Campaign Management: Coordinate specialised Season Card printing campaigns by receiving inquiries, managing the printing process and ensuring timely delivery to end customers.
- Internal Enablement & Training: Design and conduct hands-on training sessions for internal teams on printer operations and hardware troubleshooting to scale knowledge across the organization.
- Operational Workflow Optimisation: Continuously refine internal workflows and streamline customer communication regarding hardware fulfillment in close alignment with Customer Success Managers.
- Strategic Product Feedback: Partner closely with Product and Engineering teams to identify recurring hardware defects and provide actionable feedback to improve long-term reliability.
- Demand Forecasting & Planning: Build and maintain data-driven forecasting models for hardware demand to prevent supply chain bottlenecks during peak seasonal periods.
- Technical Documentation & Self-Service: Create and manage high-quality technical guides, video tutorials and Help Center articles to empower customers to install and troubleshoot devices independently.
What you will need to succeed in this role:
- Educational Background: Successfully completed vocational training with a technical focus or a university degree.
- Passion for Technology: A strong passion for technology and a deep interest in understanding complex technical interdependencies.
- Technical Aptitude & Learning: A quick learner with the ability to rapidly master new technical systems, devices and software platforms.
- Operational Rigor: A structured, organized and independent approach to work, ensuring high-quality output across all tasks.
- Excellent Time Management: The ability to prioritize tasks effectively and maintain composure during high-pressure seasonal peaks.
- Hardware Logistics Expertise: Ideally, initial experience in hardware logistics, particularly with the use of Scalefusion.
- Analytical Thinking: The capacity to identify trends in hardware defects and translate them into actionable recommendations for Product teams.
- Customer-Centric Communication: The ability to deliver clear, professional technical guidance tailored to the needs of different audiences.
- Proactive Problem-Solving: A natural talent for identifying bottlenecks and designing scalable, data-driven processes to improve speed and quality.
- Adaptability: The capacity to switch between diverse tasks and thrive in a dynamic, fast-paced environment.
Why join vivenu?
Live Entertainment Tech
Play a mission-critical role for global brands, redefining fan experiences from festivals to major sports events. Here, you’re part of the business of fun — powered by cutting-edge technology that brings moments to life for millions.
Sustainable Growth
We scale sustainably on a profitable, VC-backed foundation with true product-market fit. This means continuous investment in our people, products, and long-term vision.
Top-tier Team
Collaborate with over 160 dedicated professionals, including leaders from Google, Slack, and Salesforce. Together, we’re shaping the future of live entertainment technology, one decision at a time.
Global DNA
We’re a diverse, merit-driven team spread across six global offices. Talent and impact are what matter here — not hierarchy or background.
Fast Growing, in All Aspects
Sifted consistently ranks us among the fastest-growing scale-ups in Europe. We’re driven by daily learning, shared wins, and collective growth.
Next-Gen Leaders & Insights
Work alongside some of tech’s brightest minds — from Forbes 30 Under 30 founders to Executive of the Year award winners. At vivenu, you’ll help set the standard for the ticketing industry’s future.
vivenu Inclusion Statement
At vivenu, we believe our people define our success – and that we win with bold, diverse minds. The strongest teams are built on different perspectives, experiences, and voices. We’re committed to creating a workplace where everyone feels empowered to contribute, grow, and thrive to shape the future of live entertainment globally.
Check out our mission statement and corporate values here.
