Position Title: Onsite Support Engineer & Operator
Term: Freelance (August 4th and September 5th, 8am CST Call Times)
- Client: Sioux Falls Canaries
Direct Supervisor:
Scott Benke, Service and Support Manager, Visua/VirtCh
Compensation & Benefits
- Pay: $30.00 per hour
- Pay Schedule: Bi-weekly, paid on Fridays
Position Description & Expectations
The Onsite Support Engineer & Wireless Camera Operator is responsible for:
- Operating and managing the wireless handheld camera during all Sioux Falls Canaries home games.
- Capturing in-game content for live broadcasts and in-venue displays.
- Serving as the primary on-site technical support presence for all VirtCh-owned or managed AV and broadcast systems.
- Conducting system checks, resolving equipment issues, and performing preventative maintenance.
- Assisting with software and firmware updates.
- Supporting system setup and teardown for each homestand.
- Providing remote support for other VirtCh clients during away games.
- Coordinating with the Service & Support Manager and documenting all service activity.
Immediate Responsibilities
VirtCh Production – Onsite Support Engineer & Operator
- Operate the wireless handheld camera for all Sioux Falls Canaries home games, capturing dynamic in-game content for live broadcasts, in-venue displays, and video boards.
- Troubleshoot video feeds to the control room as needed, ensuring consistent camera signal quality throughout the game.
- Conduct full systems checks prior to each homestand, verifying proper functionality of all AV, networking, and broadcast equipment.
- Serve as the first line of technical support during games and events, troubleshooting and resolving issues with VirtCh-owned or managed systems during live productions.
- Coordinate with VirtCh’s Service & Support Manager to escalate or report ongoing equipment issues, failures, or system anomalies.
- Install replacement parts (e.g., cameras, cabling, converters, antennas) shipped by VirtCh, following safety and technical guidelines.
- Perform preventative maintenance routines as assigned to reduce in-game failure risks.
- Assist in software and firmware updates of VirtCh systems (e.g., wireless video transmission, routers, replay, or graphics systems).
- Log and document all service events, equipment changes, and notable broadcast issues in the company’s support ticket tracking system.
- Provide remote support coverage for other VirtCh clients (phone, chat, or remote desktop tools) when the Sioux Falls Canaries are on the road.
- Propose end-of-season system upgrades and workflow improvements, including documentation for capital planning or off-season updates.
- Support the setup and teardown of camera systems and AV components for each homestand.
- Maintain clean and organized equipment areas, cables, and storage, ensuring all gear is protected and secured.
- Communicate clearly and professionally with the production crew, client representatives, and VirtCh management.
- Attend production meetings and team check-ins when required, providing input on system performance and needs.
- Stay informed on wireless video systems and general AV industry best practices to improve support and camera operations.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
