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Live events are fun.
Concerts, sporting events, festivals….we make lifelong memories enjoying live events with friends and family.
Companies spend over $600 billion each year taking clients and prospects to events because it works. At TicketManager, we get to work in an industry we love: Live events that bring people together and make memories.
The world’s best companies use TicketManager’s industry leading ticket and event management software to make client entertainment easy and prove the ROI. We help companies have more fun by making it easier to invite guests, manage an event from invitation to execution to post-event reporting, and proving just how valuable live events can be.
TicketManager is an official partner of the Philadelphia Eagles, Texas Rangers, Chicago White Sox, LAFC, Minnesota Wild, Ticketmaster and a partner of over 50 professional and college sports teams, franchises, universities and technology providers.
TicketManager serves a who's who of global brands including Fortune 500s, local businesses and even the NBA and NFL.
The Supervisor, Fulfillment Services is responsible for leading and scaling initiatives for our global fulfillment center that create positive customer experiences, operating efficiencies, and reductions in total costs. Leads a team of direct reports who are accountable for transactional order management and ticket resale processing at scale and growing 10x over the next 18 months.
The successful candidate will be a player/coach who leads the order fulfillment strategy to include innovation/improvements for processes, technology, policies, and procedures to support the ease of doing business for the customer. The successful candidate will have a track record of operational excellence, continuous improvement, and will be passionate about building strong teams.
Responsibilities:
- Lead and scale our transactional & fulfillment strategy, to include innovation/improvements for processes, technology, policies, and procedures to support the ease of doing business for the customer
- Create process excellence by actively managing and improving metrics and goals for the team with accuracy, scalability, customer service, and timeliness
- Propose and implement best in industry metrics, process and systems that improve customer outcomes and encourage effective, data-driven decision making
- Develop, document, and implement team process and procedures
- Partner with cross functional peers to deliver quality, exceed customer expectations, and identify opportunities for improvement
- Plan, hire and define direction of the Fulfillment Operations team for a highly successful, technically sophisticated company with significant growth potential
TicketManager Highlights:
- $60k-$65k Base Salary DOE
- Bonus Eligibility
- 401k & Company Match
- Health Benefits (Medical, Dental, Vision)
- Unlimited PTO
- Monthly Happy Hours & Volunteering
- Fun Company Perks
- Inc. 5000 fastest-growing private company by Inc. Magazine six years in a row
- Recognized as one of the Best Places to Work by Inc. Magazine and the LA Business Journal
- 4.6 out of 5 Glassdoor rating
- Used by over 4,000 globally known companies including ~15% of the Fortune 500
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
