This role is an in-office position in Pittsburgh. We offer relocation support to new employees.
The Customer Success Manager role involves designing, implementing, and measuring new cross-functional initiatives to deliver an exceptional customer experience for YinzCam's mobile-app, website, and data platforms.
You will serve some of the biggest brands in sports in NFL, NBA, NHL, MLS, EPL, to drive YinzCam’s platform adoption and business value to those brands.
▶︎ In this role, you will:
- Design and implement customer success plans with business goals, KPIs, and timelines.
- Expand current product portfolio by understanding customer needs, wants, pain points, and opportunities for expansion to YinzCam’s products and services.
- Work with Product Owners, Design, and Engineering teams to serve customers who are pushing the YinzCam platform’s boundaries.
- Work with third parties to ensure that their integration into the platform is seamless.
- Collect and relay product and customer feedback, to identify pain points and opportunities that inform Product and Strategy.
- Conduct customer meetings to discuss best practices, share use cases, communicate feature updates, and make recommendations to help customers maximize YinzCam’s platform and services.
- Identify and expand opportunities to deepen customer engagement and customer growth.
- Maintain accurate and up-to-date customer records in our system.
- Facilitate customer testimonials and case studies.
- Report to the CEO.
▶︎ You will LOVE this role if you:
- Are a doer, not a talker alone—you operate with sheer horsepower and can/will get things done.
- Have a customer-obsessed, product-obsessed, service-obsessed mindset.
- Are an articulate, exceptional presenter in executive and business settings.
- Are an over-communicator, over-documenter, self-learner, and juggler of multiple projects.
- Write beautifully, and are a stickler for English grammar and for design details.
- Are passionate about customer satisfaction and retention, and have a track record of anticipating customer needs and delivering on-time/ahead-of-time solutions.
- Can proactively identify pain points and opportunities from the customer's lens.
- Have 5+ years of experience in customer success for technical products, mobile apps, and websites.
- Are in it for the long haul, to grow your career at YinzCam, to become a leader for customer success across our organization long-term.
About us:
We build mobile apps that are used by 200+ professional sports clubs in the NFL, NBA, MLS, NHL, EPL (U.K.), Liga MX, AFL (Australia), and more.
