ABOUT VICTORY LIVE
Victory Live is a private equity backed technology company aimed at maximizing distribution and yield for live event ticket inventory. We provide an end-to-end software platform for the live ticketing industry, managing thousands of sports, theater and live music event tickets on behalf of artists, promotors, teams, venues and professional resellers. Victory Live’s comprehensive offerings include an established B2B marketplace along with both a full-service and an automated SaaS platform to handle all elements of the ticket sales lifecycle, from ingestion to sales fulfillment.
THE POSITION
As the Director of Partnerships, you will lead the successful handoff from business development and oversee the full partner lifecycle, from onboarding to ongoing customer success. You will manage the partnerships function and be responsible for all current and future partner relationships. This role requires a mix of technical knowledge, strategic vision, and strong relationship management skills. The ideal candidate will have experience with API-driven integrations, white label solutions, and affiliate partnerships, ideally within industries such as ticketing, travel, hospitality, or rewards. Your mission will be to foster trust, maximize the value of Victory Live’s supply, and drive mutual growth with every partner.
RESPONSIBILITIES
- Partnership Onboarding & Integrations: Lead and manage the onboarding team responsible for new API and white-label partners, ensuring seamless integration and technical alignment.
- Customer Success Ownership: Develop and implement a structured customer success framework to maximize partner satisfaction, retention, and revenue growth. And help partners merchandise all of the value content at Victory Live.
- Relationship Management: Build and maintain strong relationships with key stakeholders at partner organizations, fostering collaboration and business growth. Champion the voice of the customer, advocating for their needs and priorities across all functions, regardless of the success model. Proactively anticipate and address client needs to enhance satisfaction and improve retention.
- Process Optimization: Establish best practices for integration workflows and develop scalable solutions to streamline partner onboarding.
- Cross-Functional Collaboration: Work closely with internal teams including Product, Engineering, Sales, and Marketing to align partnership goals with company objectives.
- Performance Tracking & Reporting: Define key metrics and regularly report on integration success, partner performance, and customer satisfaction levels.
REQUIREMENTS
- 5 to 7 years of experience in partnerships, integrations, customer success, or a related role within technology distribution companies.
- Proven ability to lead customer success initiatives and drive partner engagement strategies.
- Some technical acumen with experience managing API, White-Label, and Affiliate onboarding and partnerships
- Familiarity with distribution technology platforms, channel management, and SaaS solutions.
- Excellent relationship management skills with the ability to influence and collaborate with senior stakeholders.
- Strong problem-solving abilities and a proactive, solutions-oriented mindset.
- Experience working in a fast-paced, high-growth environment.
- Proficiency in CRM, data analytics tools, and collaboration software.
Victory Live is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, Veteran status, or another other characteristic protected by state, local or federal law.
