Product Support Specialist - Logitix (South Florida · FL · Open to Remote)

Logitix Jobs
Jobs in South Florida · FL · Open to Remote
Ticket Sales and Services: Client Retention/Customer Service
Who We Are 
Logitix is the premier secondary market partner in the sport and live event space. We provide our partners with unmatched pricing and inventory strategies, a tailored data and analytics platform, and proprietary technology and tools to maximize revenue yield while broadening distribution. 
  
Logitix’s team of executives includes seasoned primary and secondary market industry veterans that have extensive experience in crafting business plans. These business plans have successfully assisted our partners in achieving incremental revenue while protecting the team brand all while strengthening the core of their business – the season ticket member. 
  
Logitix is ideal for an applicant looking to be part of an energetic and flexible workplace that emphasizes teamwork and personal growth. The Logitix team is looking for a Product Support Specialist to add to our roster of industry thought leaders while continuing to provide our partner teams and content rightsholders with best-in-class service and results. 
 
Position Summary  
The Product Support Specialist will work hand in hand with the Support and Account Services teams, playing a critical role in the success of Logitix, its Platform, and the Clients we serve. In this role, you will serve as the first point of contact for Client Technical Support, working to solve Tier 1 issues. Understanding the basics of the platform and its offerings are of the utmost importance; the Product Support Specialist will begin training with the operations team, learning all aspects of the LIST and LIFT product and the ticket supply chain logistics. After 60-90 days, they individual will transition over to the Product Support team and begin working with the Platform and Clients. 
 
This position requires excellent communication skills, organization skills, time management, and strong attention to detail. Diligence and accuracy are of the utmost importance in this role in organizing and balancing day to day tasks versus ad hoc issues. 
 
This role reports directly to the VP of LIST Services.  
  
Responsibilities  
  • General knowledge of the Logitix software and the operations department and roles 
  • Ability to critically think and source inventory in a timely manner  
  • Overall knowledge of the ticketing industry for both primary and secondary inventory  
  • Knowledge and ability to learn and work utilizing the primary and secondary marketplaces  
  • Ability to professionally respond via phone and email to inquiries from marketplaces, clients, and end users  
  • Ability to learn manual processes and to assist when needed  
  
Skills and Qualifications  
  • Preferred experience in either the primary or secondary ticketing industry  
  • Proficient with using Microsoft Office Suite  
  • Strong with computers and technology  
  • Flexible schedule with the ability to work nights, weekends and some holidays as required  
  • You are innovative, think for yourself, and question everything  
  • Excellent organizational and multi-tasking skills  
  • Exceptional communication skills, both written and verbal  
  • High sports and/or music IQ (not required, but definitely a plus!)  
  • High familiarity with purchasing event tickets online  
  • You love to compete  
  • You are a problem solver  
  • You bring a positive attitude to the office every day  
  • You are way above average, and only want to work at a place that is nowhere near average