Who is Eventellect?
Eventellect partners with professional and collegiate sports teams and other entertainment companies to unify their approach to single game ticket sales and transform it into a strategic business asset. With Eventellect, teams fairly value single game tickets, protect season ticket holders’ investment, and match the right audience with the right experience to maximize revenue, build fan loyalty and ensure team success. We are a fast-growing company that is respected both in Houston (Houston Business Journal’s Best Places to Work 2017, 2018, 2022) and nationally (INC 5000 list of fastest-growing companies 10 years in a row).
What are we looking for?
As an Operations Analyst, you will play a crucial role in analyzing and optimizing various aspects of our business operations. You'll work closely with cross-functional teams to identify areas for improvement, develop actionable insights, and implement strategic solutions. Our ideal candidate is highly creative, detail-oriented, and possess strong problem-solving skills. This role offers an exciting opportunity to be part of a fast-paced environment at the intersection of technology and entertainment.
Title
Operations Analyst
What would you do?
- Conduct detailed analysis of operational processes, systems, and workflows to identify inefficiencies and areas for improvement.
- Develop and maintain key performance indicators (KPIs) to measure operational performance and track progress over time.
- Build and maintain reports and dashboards to highlight opportunities for improvement and progress to stakeholders at all levels of the organization.
- Collaborate with cross-functional teams to improve platform performance and visibility of data.
- Utilize data analysis tools and techniques to interpret complex data sets and extract actionable insights.
- Work closely with customer support and operations teams to address platform issues, automate workflows, and enhance marketplace satisfaction.
- Monitor operational processes and performance metrics related to ticketing operations and marketplace intelligence initiatives on an ongoing basis.
- Identify risks and opportunities within ticketing operations and marketplace dynamics and develop strategies to mitigate risks and capitalize on opportunities.
- Stay current on industry trends, best practices, and emerging technologies related to ticketing and fan shopping experiences.
What is required to succeed?
- Bachelor’s degree in Industrial Engineering, Operations Management, Management Information Systems, or related field. Advanced degree or certifications (e.g., Six Sigma, Lean, PMP) is a plus.
- Experience in operations analysis, process improvement, or related roles, preferably in the ticketing industry or e-commerce sector.
- Strong organizational skills with a keen attention to detail and ability to manage multiple tasks simultaneously.
- Strong proficiency in data analysis tools and software (e.g., Microsoft Excel, SQL, Tableau, Python, Power BI, Snowflake, Sigma).
- Excellent communication skills with the ability to effectively communicate complex ideas and findings to both technical and non-technical audiences.
- Curiosity and self-motivation to examine and re-examine problems to find new and creative solutions.
- Passion for technology, entertainment, and delivering exceptional fan experiences.
- Flexibility to occasionally work outside of normal hours as business needs dictate.
What are the perks of working at Eventellect?
- A competitive salary and bonus potential
- A comprehensive benefits package, including 90% employee medical coverage, as well as dental and vision coverage, basic term life insurance and short-term disability coverage
- 401K program including company match
- Unlimited paid vacation policy
- A $1,000 annual ticket budget to spend on sports and other live events
