The Role
The Partner Services Manager will work cross-functionally alongside the Product, Partner Services, and Business Development teams to perform service-related tasks and ensure a positive experience for Project Admission partners. This may include assisting with software configuration, proactively coordinating on-sale activities, and being a go-to resource for client services-related operations.

The Partner Services Manager is responsible for working with other members of the team in order to manage client relationships and ensure the successful onboarding, configuration, and ongoing optimization of product use for partners. This person will organize the execution of onboarding a client, be the main contact for troubleshooting, collect client feedback, and help bring new product features to the market.

Responsibilities

Work with the Partner Services/ Business Development team to onboard partners and optimize their use of the Project Admission platform
Collaborate with partners to manage the delivery and configuration of systems, determine needs and solutions, advise on processes and best practices
Work with various departments to ensure partners successfully adopt new features and product updates
Advise partners on best practices and features to be used to meet business goals.
Troubleshoot client issues and work cross-departmentally towards resolution and prevention, escalating issues as needed.
Gather and manage client feedback and work with Partner Services and Business Development to prioritize and shape new features and improvements.
Maintain excellent client relationships by monitoring client support service levels ensuring they are met and exceeded when possible, and ensuring partners are aware of all system help functions and other self-service tools.

Requirements

Past experience working in a product-focused organization or working with product teams.
Past experience in a client or partnership-facing role. Ability to speak to both partners and engineers, understand business goals, and achieve the desired results.
Strong organizational skills and attention to detail.
Quick to learn and operate new technology and a desire to share that knowledge with others.
Excellent written communication and interpersonal skills.
Good critical thinking and problem-solving skills.
Comfortable working with a small, entrepreneurial team, and able to wear many hats.
3+ years event ticketing experience in an operational, box office, or other role requiring the use of ticketing software.

Preferred (not required) experience with

A passion for the live entertainment industry and the public who experience it.
Experience with software integrations and documentation.
Experience with Linear or other product management software.

Why you should work with us
Project Admission is expanding, and our list of partners in the live events industry is growing rapidly. You'll be working with a diverse range of clients, including minor and professional sports teams across the NBA, NFL, MLB, MLS, and more. Additionally, you'll have the opportunity to collaborate with renowned performing arts organizations, live music venues, and other key players in the entertainment sector.

Company Culture
Our biggest investment is in people like you! The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be forward-thinking! So bring us your personal experience, your perspectives, and your background. It’s in our differences that we will find the power to keep revolutionizing the way people attend live events.

Job Perks
We are a remote-first, Nashville-headquartered company growing our team. As part of Project Admission, you will receive a competitive salary, stock options, and the option to work remotely. We also offer a company-sponsored 401k plan, unlimited PTO, as well as Health, Dental, and Vision insurance plans.

We sincerely value a schedule that allows you to have a healthy work/life balance. We look at what you accomplish, not how long you’re in front of a computer. We want you to take vacation and we recommend at least three weeks per year, although it's totally up to you. It’s important to get out and do something outside of work. You will also notice our focus on transparency. We have regular company meetings where employees can chat openly with teams across Project Admission, as well as our co-founders

Project Admission is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, religion, creed, age, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law. As an equal opportunities employer, we recognize that diversity is a positive attribute and we welcome the differences and benefits that a diverse culture brings. Come join us