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VIP Account Manager

bet365 - Manager
Denver · CO
Client Retention/Customer Service
$80,000 - $95,000 / year
0
4
days ago
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We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

As a VIP Account Manager, you will provide VIP players with exceptional service, utilizing best practices in customer retention and recruitment.

You will be responsible for retaining players, by delivering strategy that increases our VIP portfolio's numbers, value and longevity.

With responsibility for retention, customer service and regulatory compliance within a selected customer base, your initial focus will be on helping to develop and implement the VIP strategy.

 The salary range for this position is $80,000 - $95,000 annually.

Preferred Skills, Qualifications and Experience:
 ·         Proven experience in a similar role in the iGaming industry.
·         Excellent English communication skills, both written and verbal. Additional languages are advantageous.
·         Strong leader and collaborator with excellent negotiation skills.
·         Highly analytical and data driven mind-set.
·         Experience hiring and developing teams.
·         Experience in building and managing relationships with sports and casino clients.
·         Awareness of the industry and the risks involved.
·      Knowledge of cost visibility and budget monitoring.
Main Responsibilities:
·         Helping to develop a VIP program that combines customer service, retention and promotional management.
·         Ensuring Responsible Gaming controls are understood, implemented, audited and part of the department culture.
·         Helping the VIP Team to cultivate lasting relationships with VIP customers across sports and gaming.
·         Managing and executing internal VIP promotional strategies.
·         Developing campaigns appropriate to the territory, to attract and retain valuable customers.
·         Revising and formulating the department’s policies and procedures, ensuring implementation.
·       Tracking and reporting the performance of the VIP Program against agreed targets to Senior Management.

Job Questions:

  1. This position is fully in office, are you comfortable working full time in office?

  2. Are you at least 21 years of age?

  3. Do you have the legal right to work in the country you are applying to without the need for employer sponsorship? If successful with your application we will require you to provide proof of eligibility to work in the country from your first day of employment.

  4. Due to the nature of our work as a sportsbook, our shifts are aligned to coincide with the live sporting calendar. Are you willing to work a flexible schedules to include both weekdays and weekends?

  5. If needed to relocate, are you willing to relocate without any relocation assistance?

  6. If needed to relocate, are you willing to relocate without any relocation assistance?

  7. Due to the nature of our work as a sportsbook, our shifts are aligned to coincide with the live sporting calendar. Are you willing to work a flexible schedules to include both weekdays and weekends?

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