Customer Service Representative
As a Customer Service Representative, you will be working closely with our customers, providing support and resolutions in a fast paced environment.
Who we are looking for
A Customer Service Representative with the desire to help, support and provide resolutions to our customers; making well informed decisions while working in a fast paced team
Our Dynamic contact center will strive to provide career growth and development from a “promote within culture.” We believe that staff development is the key to your success.
Sport and betting knowledge is not essential, as our comprehensive training course will ensure you reach your full potential to succeed.
This position is a full time, fully in-office role.
Due to the busy sporting calendar, we require you to have a flexible approach to work between the hours of 7:00am and 10:00pm, working any five out of the seven days per week, including evenings, weekends, and federal holidays.
The starting hourly rate of pay will be $22.40. Upon successful completion of the training period, the hourly rate of pay will increase to $23.24.
- Company funded healthcare inclusive of medical, dental and vision.
- 401K plan.
- 32 paid vacation days annually with an increase based on longevity.
- Paid day off for your birthday.
- Paid sick leave.
- Life Insurance.
- Short term and long term disability.
- Company bonus scheme.
- Employee Assistance Program.
- Life events and long service awards.
Preferred skills and experience
- Ability to work well individually and in team settings.
- Excellent verbal and written communication skills.
- Excellent listening skills.
- Passion for delivering exceptional customer service.
- Willingness to learn and grow your own knowledge.
- Close attention to detail.
- Ability to multi-task in a fast paced environment.
- Effective and creative problem solver.
- Efficient typing, literacy and numeracy skills.
Main Responsibilities
- Assisting and providing an enjoyable experience for our customer base.
- Investigating customer inquiries through internal tools, liaising with internal departments, and escalating through the Customer Service team.
- Communicating effectively and efficiently with our customer base through Live Chat, telephone and email.
- Responding to customer requests and complaints in a timely and courteous manner by providing a resolution.
- Performing internal tasks to help enhance the customer’s perspective of our platform.
- Displaying a strong understanding and awareness of policies, procedures and licensing requirements.
- Promoting responsible gambling.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
