Senior Account Executive

Aequus Sports, LLC - Manager

Spokane · WA

Ticket Marketing · Ticket Sales Management · Sales

day ago

Join the team driving Professional Soccer in Spokane!

At Aequus Sports, every employee—regardless of role or responsibility—is expected to lead with and commit to valuing diverse perspectives, experiences, and representation. Equally important is a shared responsibility to minimize environmental impact by pursuing sustainable, thoughtful solutions in our daily work. Success at Aequus Sports also requires a spirit of collaboration, mutual respect, and teamwork. These values aren’t optional—they’re essential to who we are.

Position Summary

The Senior Account Executive is responsible for generating ticket sales revenue through season, group, and partial plan sales and renewals for Aequus Sports. This position is responsible for developing and maintaining strategic relationships with new and existing clients of Aequus Sports. As a newer entertainment opportunity in the Spokane area, this position will necessitate a focus on outbound effort and will be rewarded with an aggressive commission plan. The Senior Account Executive will be tasked with helping to exceed the organization’s ticket sales revenue goals and dedicated to increasing the brand awareness of Aequus Sports. Additionally, this position will be responsible for fostering ongoing positive relationships with corporate sponsors, community partners, season ticket members, and for top level customer service in all interactions representing Aequus Sports.

Key or Essential Functions

To perform this position successfully, an individual must be able to perform each of the duties listed below, with or without reasonable accommodation. The essential functions of the position include, but are not limited to the following:

Participate and contribute to weekly sales meetings and training sessions with leadership.
Provide exemplary customer service on ticketing questions regarding individual, group, and corporate customers, through online, email, phone calls, box office, and match-day service.
Sell season, partial plan, group tickets, and hospitality areas.
Solicit new business through prospecting, networking, data capture, referrals and cold calling.
Maintain complete and accurate records of all client interactions in the HubSpot database.
Assist with match day issues, including the box office, forwarding tickets, and payments.
Research, prospect, cultivate and maintain strategic sales relationships in the area.
Analyze and understand current and potential customers’ goals to develop tailored packages, capitalizing on the strengths that will meet or exceed revenue goals.
Build authentic relationships with internal (co-workers) and external (community members).
Entertain and nurture relationships through creative means including but not limited to networking events, speaking engagements, prospects at matches, seat visits, stadium tours, and outside meetings.
This position must be able to work a flexible schedule, including weekends, match nights, and outside events. Hours may include extended days, nights, weekends, and holidays.
This position must be able to work in the Aequus Sports office, ONE Spokane Stadium, and at various community events as needed.
Additional responsibilities as assigned.

Game Day Responsibilities:

Assist with client and fan engagement.
Assist with customer service as needed.
Assist other departments when necessary.

Secondary Functions

The startup nature and growth of Aequus Sports requires highly skilled employees who can operate in a fast-paced and frequently changing environment. All positions require an entrepreneurial spirit to identify new solutions, a can-do attitude with a goal of always finding a way to success, and the ability to thrive in an environment of ambiguity and change. As individual employees, members of a team, and part of the entire Aequus Sports eco system, a passion for solving complex problems and contributing to the overall success of all operations is key. Every single employee contributes to a culture of working collaboratively and contributing to all aspects of the club. Employees must contribute fully to their own position and more broadly to all areas of business as needed to support the mission and drive forward success on and off the field.

Minimum Qualifications

Bachelor’s degree in business, communications, marketing, sports management, or related field preferred.
Minimum 3+ years sales experience, preferably in professional or collegiate sports
Prior experience with Paciolan or HubSpot preferred but not required.
Highly motivated to contribute to the overall ticket sales & service efforts.
Proven ability to build respectful working relationships and effectively communicate with employees, management, vendors, contractors, and community partners. Ability to work collaboratively with cross functional team.
Displays a high level of integrity, positivity, creativity, and accountability in all aspects of the job.
Strong time management, administrative aptitude, organization, and high degree of emotional intelligence.
Must have the ability to perform work and interact with others with a positive attitude, be open to learning new things or new ways of doing things and have a superior work ethic.
Always maintain a high degree of attention to detail with the ability to work on multiple tasks.
Demonstrates superior customer service skills by ensuring each interaction leaves the individual feeling heard, appreciated, understood, and valued.
Ability to pass comprehensive background check including a motor vehicle report.
Ability to pass SafeSport Training.
Possess and maintain a current and valid driver’s license and maintain legally required insurance.

Knowledge, Skills and Abilities

To perform this job successfully, an individual must meet the minimum qualifications listed below, with or without reasonable accommodation. These qualifications are representative of the knowledge, skills and/or abilities required to perform this position:

Leadership:Proactively identifies barriers and solutions; steps outside the scope to help the team; demonstrates commitment to the growth and success of others; values diverse perspectives.
Community & Environmental Stewardship:Seeks minimal environmental impact; contributes to health of the Spokane community.
Adaptability:Manages competing demands and shifts priorities in a fast-paced environment; remains professional through delays or unexpected events.
Analytical Ability:Collects, analyzes, interprets, and reports data; spots trends; applies conceptual and strategic thinking.
Computer Proficiency:Microsoft Office Suite (Word, Excel, PowerPoint); internet research; club-provided laptop and phone system.
Interpersonal Skills:Works effectively with all personality types; builds respectful relationships; provides and receives constructive feedback.
Communication Skills:Drafts clear written communications (emails, strategic plans, manuals); adjusts style to audience; actively listens; presents information effectively.
Dependability:Organizes work to meet deadlines; follows instructions; arrives on time as scheduled.

Equipment/Tools Utilized:

Frequent use of:
Computer operations (laptop & desktop hardware)
Office equipment including copy machines, computers, and phone
Other equipment deemed necessary

Physical Requirements:

Work is performed primarily in an office setting or at ONE Spokane Stadium (soccer stadium).
Ability to work outside typical office hours including nights and weekends.
Ability to work with moderate exposure to unusual elements, such as extreme temperatures, dirt, dust, fumes, smoke, unpleasant odors, and / or loud noise while performing work in the field and at the stadium.
Essential position functions require sufficient physical ability and mobility to:
Stand or sit for prolonged periods of time
Regularly talk and hear
Occasionally walk; stoop, bend, kneel, crouch, reach, and twist
Regularly lift, carry, push, and /or pull light weight up to 15 pounds and occasionally up to 25 pounds or exerting heavy force
Operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard with ability to grasp and reach
And utilize verbal and written communication to exchange information

Working Conditions

While performing the essential job functions, the employee may experience the following conditions:

Position may require flexible hours which may include extended days, nights, weekends, and holidays.
Deadlines and sales goals may generate stress.
Noise Conditions: exposed to nose consistent with a standard office environment on a regular basis; exposed to loud noise occasionally.
Heat / Cold: May be subject to heat, cold, wet and / or humid weather conditions, and occasionally extreme heat and /or cold.
Atmospheric Exposure: Typical office environment conditions.
Injury Exposure: May be exposed to mechanical equipment used to support players in their training.
The club may accommodate some work from home and remote work based upon the needs of the club and suitability for the position.

Compensation and Benefits:

Non-Exempt position with a pay range of $23-26 per hour, plus competitive tiered commission structure
Eligible for annual discretionary bonus
2 weeks vacation (prorated first year of employment) and paid sick leave at 1 hour for every 40 hours worked
Medical, dental, and vision insurance provided with a 75% employer contribution for employee premiums.
50% employer contribution for dependent/spouse medical, dental, and vision.
Employer paid employee life insurance and AD&D.

Note: Aequus Sports retains the right to add or change the job description at any time. This position description is not all-inclusive, and employees may be required to perform duties outside this description to meet the organization’s needs.

Aequus Sports is an Equal Employment Opportunity Employer. Aequus Sports provides a work environment free from unlawful discrimination. All employment-related decisions including hiring are made without consideration of an employee’s race, color, creed, sex (including pregnancy, childbirth and pregnancy-related conditions), sexual orientation, gender identify and expression, religion, age, national origin, citizenship or immigration status, disability, honorably discharged veteran or military status, marital status, genetic information, use of a trained service animal or dog guide, HIV/AIDS and Hepatitis C status, or any other basis protected by local state or federal law.

Job Questions:

Date you are available to start work?
Are you eligible to work in the U.S.?
Are you at least 18 years of age? If no, additional documentation and training may be applicable.
If not already included in a resume or CV, please list three professional references (do not include family members). Please include the following information for each reference: Name, Phone Number, Email Address
Do you have any prior commitments (e.g. planned vacation) which would require an absence in the next 12 months? If yes, please explain.
Do you expect to be engaged in any other business or employment outside of employment with Aequus Sports. If yes, please explain.
Do any of your relatives or persons of your same household work at Aequus Sports? If yes, please list their names.
If any of your relatives or persons of your same household work at Aequus Sports, please list their names. Please skip if not applicable.
Where did you learn about this job opportunity?
Have you attended a match at ONE Spokane Stadium?
What do you love about Spokane Velocity?
I hereby affirm that the information provided on this application, and accompanying letters or resume, is true and complete. I also agree and understand that any false or misleading information or significant omissions may disqualify me from consideration for employment or result in my dismissal if hired. I authorize this employer to investigate my background thoroughly, and agree to assist in such investigation. I release and hold harmless, and promise not to claim damages from any of my prior employers listed above for providing information. I also understand that employment may be contingent upon an investigation into criminal convictions on record with Local, State, Federal or International law enforcement authorities. I understand that, if hired, my employment is not for any specific period or duration and is terminable at will by the Company or me at any time with or without cause or notice. I understand this application is NOT A CONTRACT. I agree to present documentation proving my eligibility to work in the United States, and that failure to do so voids any offer of employment.

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