USL Spokane
Retail Operations Lead
USL Spokane - Entry Level
Spokane · WA
Retail Buyer · Retail Merchandising · Retail Store Management
1
3
hours ago
At Aequus Sports, LLC, every employee—regardless of role or responsibility—is expected to lead with and commit to valuing diverse perspectives, experiences, and representation. Equally important is a shared responsibility to minimize environmental impact by pursuing sustainable, thoughtful solutions in our daily work. Success at Aequus Sports also requires a spirit of collaboration, mutual respect, and teamwork. These values aren’t optional—they’re essential to who we are.
Position Summary
Aequus Sports is seeking a dynamic and results-driven Retail Operations Lead to be the frontline ambassador of our brand. This role is pivotal in maximizing revenue, enhancing fan experience, and building the Aequus Sports identity through a variety of merchandise channels. The ideal candidate is a sales-natural, trend-spotter, and customer service champion.
Key or Essential Functions
To perform this position successfully, an individual must be able to perform each of the duties listed below. The essential functions of the position include, but are not limited to the following:
Game Day
- Lead all game day preparations including identifying merchandise for ONE Spokane Stadium merch tent and transporting and tracking merchandise to the stadium.
- Coordinate staffing for game day sales needs, schedule all staff and interns for shifts, and serves as the main point of contact for all merchandise questions on game day.
- Oversee set up of the stadium Merch Tent, including display racks and organizing merchandise for easy identification.
- Track all comped merchandise taken by ownership or management during game days.
- Oversees tear down, clean up, and transportation of merchandise back to the Davenport after game day.
Ordering and Inventory
- Conducts inventory management, identifies low inventory, and completes ordering upon approval from management.
- Complete reorganization and structuring of Shopify. This will include reclassifying merchandise, identifying tools for increased efficiency, and training others on Shopify changes as needed.
- Identify trends in sales, including top sellers and product that isn’t moving, and present data and ideas to management on increased ordering or promotional opportunities to push low selling merch.
- Work collaboratively with the marketing department to grow customer base, promote product and sales, and drive customers to all three retail outlets.
- Responsible for receiving, tracking, distributing, and accounting for all inventory (including physical count) in all retail outlets using the P.O.S. system.
Davenport Retail Store
- Provide direct customer service by working shifts in team store selling and promoting merchandise.
- In charge of scheduling and staffing of retail store including communicating with current retail store staff and serving as main point of contact for scheduling and retail related questions.
- Restock retail floor and ensure proper display of products.
This position must be able to work flexible hours which may include extended days, nights, weekends, and holidays.
Secondary Functions
The startup nature and growth of Aequus Sports requires highly skilled employees who can operate in a fast paced and frequently changing environment. All positions require an entrepreneurial spirit to identify new solutions, a can-do attitude with a goal of always finding a way to success, and the ability to thrive in an environment of ambiguity and change. As individual employees, members of a team, and part of the entire Aequus Sports eco system, a passion for solving complex problems and contributing to the overall success of all operations is key. Every single employee contributes to a culture of working collaboratively and contributing to all aspects of the club. Employees must contribute fully to their own position and more broadly to all areas of business as needed to support the mission and drive forward success on and off the field.
Minimum Qualifications
A combination or accumulation of applicable work-related experience and/or education may be recognized as sufficiently meeting the requirements based upon educational programs and specific experience.
- Bachelor’s degree in marketing, business, retail management, or related field preferred.
- Minimum of 1+ year retail management and operations or customer service experience required.
- Proven ability to lead teams, manage schedules, and develop staff.
- Strong financial acumen with experience in inventory control, sales reporting, and loss prevention.
- Exceptional customer service and communication skills.
- Highly organized with the ability to manage multiple priorities (store vs. event logistics).
- Proficiency in retail POS systems and Microsoft Office/Google Suite.
- Possess and maintain a current and valid driver’s license and maintain legally required insurance.
- Previous experience should include:
- Shopify experience
- Personnel management
- Retail operations
- Proven ability to build respectful working relationships and effectively communicate with employees, management, vendors, contractors, and community partners.
- Ability to work collaboratively with cross functional team.
- High degree of personal initiative.
- Creative thinker with experience generating innovative solutions.
- Must be able to manage multiple tasks and priorities and easily adapt to changing situations.
- Demonstrates superior customer service skills by ensuring each interaction leaves the individual feeling heard, appreciated, understood, and valued.
- Possess and maintain a current and valid driver’s license and maintain legally required insurance.
- Ability to pass comprehensive background check including a motor vehicle report.
- Ability to pass SafeSport training.
Knowledge, Skills and Abilities
To perform this job successfully, an individual must meet the minimum qualifications listed below. These qualifications are representative of the knowledge, skills and/or ability required to perform this position:
- Leadership: All positions at Aequus Sports must perform their position with the mindset of leadership whether leading a team or department, a project, or one’s own daily work; proactively identifies barriers to success for the position and the organization and presents solutions; steps in to help other members of the team even when outside the scope of the position; demonstrates commitment to the growth and success of others at Aequus Sports and in the community; empowers others to make decisions and share ideas; has empathy and compassion for others and their experiences; values and embraces diverse perspectives.
- Community and Environmental Stewardship: Ability to perform all work with continued commitment to seek solutions with minimal environmental impacts; generates and embraces ideas to adjust work methods to reduce waste; good overall understanding of the Spokane, WA community and makes business decisions to contribute to the overall health of the community.
- Adaptability: Ability to be flexible and adapt of changes, expectations, or delays, or unexpected events in the work environment while maintaining professionalism; ability to manage competing demands and prioritize tasks; ability to change approach or method to best fit the situation and prospect needs; ability to multi-task; and ability to thrive in a fast-paced changing environment with multiple interruptions while maintaining the ability to quickly refocus and shift priorities; must be mentally adaptable and flexible in dealing with a variety of people with the ability to answer questions in a professional and friendly manner.
- Analytical Ability: Ability to collect, analyze, interpret, and report on information; ability to use intuition, experience, and creativity to spot trends in data; ability to utilize strong conceptual and strategic mindset in the evaluation of information.
- Computer Ability:
- Microsoft Office with proficiency in Word, Excel, PFD Editor, and PowerPoint
- Internet research
- P.O.S Systems
- Online sales platform
- Club provided laptop and in office phone system
- Other software as applicable
- Interpersonal Skills: Ability work with all personality types at all levels including staff, management, vendors, contractors, and the community; ability to build strong, meaningful, and respectful relationships; excellent customer service skills; good overall understanding of appropriate human relations; ability to constructively receive and apply feedback to improve performance.
- Communication Skills: Ability to articulately draft emails, proposals, and other written communication; excellent communication with ability to adjust communication style to meet the preferences of others; ability to actively listen and value other thoughts, experiences, and feedback; effective negotiation skills; ability to effectively present information and respond to questions.
- Dependability: Ability to consistently keep work organized to ensure follow through with completing tasks; ability to follow instructions; ability to meet deadlines; ability to consistently arrive on time and be at work as scheduled.
Equipment/Tools Utilized:
- Frequent use of:
- Computer operations (laptop & desktop hardware), including 10-key functions
- Office equipment including copy machines, computers, and phone
- P.O.S.
- Other equipment deemed necessary
Physical Requirements:
- Work is performed primarily in an office setting, team store, and stadium store.
- Ability to work with moderate exposure to unusual elements, such as extreme temperatures, dirt, dust, fumes, smoke, unpleasant odors, and / or loud noise while performing work in the field and at the stadium.
- Essential position functions require sufficient physical ability and mobility to:
- Stand or sit for prolonged periods of time
- Regularly talk and hear
- Occasionally walk; stoop, bend, kneel, crouch, reach, and twist
- Lift, carry, push, and /or pull moderate to heavy amounts of weight up to 50 pounds when receiving boxes of merchandise
- Operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard with ability to grasp and reach
- And utilize verbal and written communication to exchange information
Working Conditions
While performing the essential job functions, the employee may experience the following conditions:
- Position may require flexible hours which may include extended days, nights, weekends, holidays.
- Deadlines and sales goals may generate stress.
- Noise Conditions: exposed to nose consistent with a standard office environment on a regular basis; exposed to loud noise occasionally.
- Heat / Cold: May be subject to heat, cold, wet and / or humid weather conditions, and occasionally extreme heat and /or cold.
- Atmospheric Exposure: Typical office environment conditions.
- Injury Exposure: May be exposed to mechanical equipment used to support players in their training.
- The club may accommodate some work from home and remote work based upon the needs of the club and suitability for the position.
Compensation and Benefits
- Non-exempt position with an hourly range of $21-24/hr
- Paid Time Off including Vacation, Sick leave, Mental Health Days, and 10 Holidays.
- Medical, Dental, and Vision insurance provided.
- Employer paid employee life insurance and AD&D.
- Complementary match tickets and parking.
- 30% Team Merchandise.
Note: Aequus Sports retains the right to add or change the job description at any time. This position description is not all-inclusive, and employees may be required to perform duties outside this description to meet the organization’s needs.
Aequus Sports is an Equal Employment Opportunity Employer. Aequus Sports provides a work environment for employees that is free from unlawful discrimination. All employment-related decisions including hiring are made without consideration of an employee’s race, color, creed, sex (including pregnancy, childbirth and pregnancy-related conditions), sexual orientation, gender identify and expression, religion, age, national origin, citizenship or immigration status, disability, honorably discharged veteran or military status, marital status, genetic information, use of a trained service animal or dog guide, HIV/AIDS and Hepatitis C status, or any other basis protected by local state or federal law.
Job Questions:
Are you eligible to work in the U.S.?
Are you at least 18 years of age? If no, additional documentation and training may be applicable.
Do any of your relatives or persons of your same household work at Aequus Sports? If yes, please list their names.
Date you are available to start work.
How were you referred to Aequus Sports?
Please list three professional references, if not already listed on a resume or CV.
Do you have any prior commitments (e.g. planned vacation) which would require an absence in the next 12 months?
Do you expect to be engaged in any other business or employment outside of employment with USL Spokane?
Do you have any special skills, experience, and/or training applicable to the position applied for?
I hereby affirm that the information provided on this application, and accompanying letters or resume, is true and complete. I also agree and understand that any false or misleading information or significant omissions may disqualify me from consideration for employment or result in my dismissal if hired. I authorize this employer to investigate my background thoroughly, and agree to assist in such investigation. I release and hold harmless, and promise not to claim damages from any of my prior employers listed above for providing information. I also understand that employment may be contingent upon an investigation into criminal convictions on record with Local, State, Federal or International law enforcement authorities. I understand that, if hired, my employment is not for any specific period or duration and is terminable at will by the Company or me at any time with or without cause or notice. I understand this application is NOT A CONTRACT. I agree to present documentation proving my eligibility to work in the United States, and that failure to do so voids any offer of employment.
