Head of Merchandise

USL Spokane - Manager

Spokane · WA

Retail/Licensing: Retail Store Management

month ago

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Job posting: March 29, 2024

Position open until filled

This is your opportunity to be part of the United Soccer League (USL) Spokane professional soccer team as the Head of Merchandise. This position is responsible for running the merchandise operations of USL Spokane and specifically for Spokane Zephyr FC and Spokane Velocity FC. This position has overall responsibility for the team store, stadium store, and online store. Spokane WA is a community consistently listed as one of the best cities to live in America and is passionate about local and national sports. The Head of Merchandise will be an integral part of management of the full merchandise cycle including product design, retail operations, merchandising, budget, and asset management. USL Spokane fosters a culture of creativity, entrepreneurial spirit, commitment to staff and community engagement and we are looking for someone to help drive forward our mission:

To establish the world’s preeminent professional soccer club, dedicated to championing our community, athletes, and fans.

The Head of Merchandise must be able to operate in a fast-paced and frequently changing environment. All positions at USL Spokane require an entrepreneurial spirit to identify new solutions, a can-do attitude with a goal of always finding a way to success, and the ability to thrive in an environment of ambiguity and change. As individual employees, members of a team, and part of the entire USL Spokane ecosystem, a passion for solving complex problems and contributing to the overall success of all operations is key. Every single employee must contribute fully to their own position and more broadly to all areas of business as needed to support the mission and drive forward success on and off the field.

A successful candidate has prior experience with Shopify and a minimum of three years retail management and operations. This role requires positive and effective interpersonal and communication skills with the ability to be detail-oriented and manage multiple priorities at once.

General job duties include, but are not limited to:

· Oversee the design, sourcing, and sales of all club merchandise at the team store, stadium store, and online.

· Manage the creative process for merchandise design using various data points including past sales metrics, customer feedback, and industry and community trends.

· Appropriately forecast product demands and purchase accordingly. This may include assessing seasonal based products.

· Manage the online sales platform and proactively strategize improvements to user experience and troubleshoot problem areas.

· Manage the retail P.O.S system and proactively strategize improvements and troubleshoot problem areas.

· Responsible for receiving, tracking, distributing, and accounting for all inventory (including physical count) in all retail outlets using the P.O.S. system.

· Prepare and present a budget, income statements, balance sheets, and capital expenditure requests.

· Manage all aspects of game day retail operations including staffing and inventory management.

· Hire, train, and manage hourly Team Store Associate staff.

· Provide direct customer service by working shifts in both team store and stadium store selling and promoting merchandise.

· Work collaboratively with the marketing department to grow customer base, promote product and sales, and drive customers to all three retail outlets.

· Collaborate with Club President to ensure clear expectations on level of autonomy and reporting or approval procedures.

· This position must be able to work flexible hours which may include extended days, nights, weekends, and holidays. Some out of town travel may be required.

Minimum Qualifications Include:

· Bachelor’s degree in marketing, business, retail management, or related field preferred.

· Minimum of 3 years retail management and operations experience required.

· Ability to pass SafeSport training.

· Possess and maintain a current and valid driver’s license and maintain legally required insurance.

· Previous experience should include:

o Shopify experience

o Personnel management

o Strong background in product design and management

o Retail operations

· Proven ability to build respectful working relationships and effectively communicate with employees, management, vendors, contractors, and community partners. Ability to work collaboratively with cross functional team.

· High degree of personal initiative.

· Proven track record of personal and team achievements.

· Creative thinker with experience generating creative solutions.

· Must be able to manage multiple tasks and priorities and easily adapt to changing situations.

· Demonstrates superior customer service skills by ensuring each interaction leaves the individual feeling heard, appreciated, understood, and valued.

USL Spokane values the whole individual and recognizes a wide range of qualifications, experience, and education can contribute to an individual’s success in a role. A combination of qualifications will be considered.

Compensation and Benefits:

· Exempt position with a range of $68,000 - $72,000

· Eligible for annual discretionary bonus

· Paid unlimited vacation policy

· 10 days of sick leave per calendar year (prorated first year of employment)

· Medical, dental, and vision insurance provided with a 75% employer contribution for employee premiums

· 50% employer contribution for dependent/spouse medical, dental, and vision

· Employer paid employee life insurance and AD&D

USL Spokane is an Equal Employment Opportunity Employer. USL Spokane provides a work environment for employees that is free from unlawful discrimination. All employment-related decisions including hiring are made without consideration of an employee’s race, color, creed, sex (including pregnancy, childbirth and pregnancy-related conditions), sexual orientation, gender identity and expression, religion, age, national origin, citizenship or immigration status, disability, honorably discharged veteran or military status, marital status, genetic information, use of a trained service animal or dog guide, HIV/AIDS and Hepatitis C status, or any other basis protected by local state or federal law.

For any questions or support needed in the application process please email

[email protected]

This position is open until filled

Job Questions:

Are you willing to relocate to Spokane, WA (if applicable)?
Are you eligible to work in the U.S.?
Are you at least 18 years of age? If no, additional documentation and training may be applicable.
Do any of your relatives or persons of your same household work at USL Spokane?
If any of your relatives or persons of your same household work at USL Spokane please list their names. Please skip if not applicable.
Date you are available to start work.
How were you referred to USL Spokane?
Please list three professional references, if not already listed on a resume or CV.
Can you stay late on short notice if required?
Do you have any prior commitments (e.g. planned vacation) which would require an absence in the next 12 months?
Do you expect to be engaged in any other business or employment outside of employment with USL Spokane?
Do you have any special skills, experience, and/or training applicable to the position applied for?
I hereby affirm that the information provided on this application, and accompanying letters or resume, is true and complete. I also agree and understand that any false or misleading information or significant omissions may disqualify me from consideration for employment or result in my dismissal if hired. I authorize this employer to investigate my background thoroughly, and agree to assist in such investigation. I release and hold harmless, and promise not to claim damages from any of my prior employers listed above for providing information. I also understand that employment may be contingent upon an investigation into criminal convictions on record with Local, State, Federal or International law enforcement authorities. I understand that, if hired, my employment is not for any specific period or duration and is terminable at will by the Company or me at any time with or without cause or notice. I understand this application is NOT A CONTRACT. I agree to present documentation proving my eligibility to work in the United States, and that failure to do so voids any offer of employment.

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