United Soccer League
Job Title: Ticketing Services and Partnerships Manager
Position Type: Full-Time
Location: Tampa, FL (USL Headquarters)
Overview of the United Soccer League (USL)
The United Soccer League (USL) is the heartbeat of American soccer. Impacting more than 200 communities across the United States, the USL is the first and only soccer organization in the United States to build a youth-to-professional pathway for both men and women within one ecosystem. That structure includes three professional leagues: Gainbridge Super League (women), USL Championship (men), and USL League One (men); two pre-professional leagues: USL League Two (men) and the USL W League (women); and two youth platforms: USL Academy and USL Youth.
Authentic, vital, and exciting, the USL is dedicated to providing an inclusive and memorable soccer experience for players, fans, and communities across our growing "soccer nation."
Position Purpose
The Ticketing Services & Partnerships Manager will assist with club services reporting and analyzing, special projects, best practices, and lead ticketing platform operations. The Ticketing Services & Partnerships Manager will also support customer support, strategic application, and best practices for teams utilizing league partner ticketing platforms. This position will provide management and application operations support via phone, email, and an issue/task tracking system.
Duties and Responsibilities
Specific duties include, but are not limited to:
- Lead and manage platform operation, maintenance, and optimization for USL clubs leveraging league partner platforms (e.g., SeatGeek, vivenu, Tickets.com).
- Serve as primary day-to-day liaison between league ticketing partners and USL HQ.
- Consult and assist USL clubs in setting up seating, ticket pricing, and events based on industry and platform best practices.
- Build and maintain reports to track key business metrics and provide actionable business insights.
- Troubleshoot and support data solutions and automation across integrated systems e.g., Salesforce, HubSpot.
- Assist with the analysis of sales, campaigns and product performance.
- Guide research and discovery of technological and revenue-generating platforms to supplement existing tech stack.
- Oversee partnership and adoption initiatives across the USL pre-professional ecosystem through systems such as Passage and vivenu.
- Work as a self-starter to develop new initiatives to increase revenue across the USL club ecosystem.
- Compile and evaluate all necessary historical and current data in order to analyze trends and develop sales campaigns and strategies.
- Cultivate and maintain positive relationships with USL clubs and leaguewide partners.
- Promptly enter accurate, detailed information regarding all client requests and solutions in the task-tracking database.
- Duplicate and effectively communicate any client issues that require research.
- Perform necessary research for resolution.
- Execute and follow up on client issues in a timely manner.
- Other duties/responsibilities as assigned.
Qualifications
- Bachelor’s Degree in Sport Management, Communications, Business Administration, or related/alternate field of study required.
- At least three (3) years of experience in ticket operations, box office management, digital ticketing administration. ProVenue (Tickets.com) and Unify (SeatGeek) experience a plus.
- Prior software Helpdesk/CRM (e.g., HubSpot) experience a plus.
- Computer proficiency is essential – Microsoft Office Suite and ability to easily learn new technology.
- Strong analytical and Excel skills are necessary.
- Demonstrate problem-solving skills.
- Detail-oriented, organized, proven ability to follow up on tasks.
- Ability to provide results and resolutions in a timely manner.
- Enthusiastic, client-service oriented attitude.
- Strong interpersonal and communication skills to effectively interact with team members, executives, member clubs, and external partners.
- Ability to work independently in a multi-faceted, fast, fluid, and deadline-driven environment.
- Positive attitude and strong work ethic a must.
- Ability to work as business needs require which may include long days, evenings, weekends, occasional holidays, and travel if / when necessary.
- Must have U.S. work authorization.
Work Environment
Based in Tampa, FL, USL Headquarters provides a vibrant and open working environment designed to promote collaboration, the exchange of ideas, and knowledge sharing. We believe in fostering a culture that encourages creativity, communication, and teamwork.
Currently, USL HQ operates on a hybrid work model. From Monday to Thursday, team members gather in person to harness the power of face-to-face collaboration. This not only strengthens the bonds within the team but also enhances communication and innovation. On Fridays, we transition to a remote work setup, providing our team with the flexibility to manage their tasks in an environment of their choosing.
Typical USL HQ hours are Monday – Friday 8:30am – 5:30pm ET. Evenings, weekends, occasional holidays, and travel may be necessary based on business demands.
We have great Perks - Comprehensive Benefits Package • Medical, Dental, Vision • Health HSA and FSA • 401k w/ up to 6% company match • Pet Insurance • Corporate Discounts • Paid Vacation, Holiday & Sick Days • Business Casual Dress • Optional Remote Work Fridays • And More!
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
