Title: Ticket Operations & CRM Lead

Reports To: Vice President of Ticket Sales & Service
 
Job Summary/General Description: 

The Ticket Operations & CRM Lead is responsible for the day-to-day operational support of the club’s ticketing business. This position ensures accurate ticket fulfillment, inventory control, financial reconciliation, and system integrity across all ticketed events. This role is hands-on, detail-oriented, and systems-driven, with a strong emphasis on accuracy, responsiveness, and consistency. 

 

Key Responsibilities: 

 

Ticketing Systems & Inventory 

·         Process all ticket orders, including season tickets, group sales, single-game sales, premium, and special events 

·         Fulfill gameday VIP/Complimentary ticket requests

·         Build out ticket link opportunities for 3rd party vendors such as FEVO, Spinzo & XNow

·         Build and maintain events, price codes, ticket plans, promotions, and offers within the ticketing system 

·         Assist with event setup, troubleshooting, and maintenance across all ticketed events 

·         Maintain accurate control of ticket inventory, holds, and allocations 

·         Assist with CRM tasks assigned, including but not limited to lead campaign management

 

Financial Processing & Reconciliation 

·         Balance and reconcile daily ticket revenue, deposits, and reports 

·         Assist with payment plans, invoicing, and account maintenance 

·         Generate and maintain daily, weekly, monthly, and post-event financial and sales reports 

 

Reporting & Data Accuracy 

·         Produce and distribute required internal and league-mandated reports accurately and on time 

·         Support the Vice President and Ticket Sales leadership with ad hoc reporting and data pulls 

 

Cross-Functional & Vendor Support 

·         Serve as a day-to-day operational liaison with the ticketing platform provider and client support teams 

·         Act as a resource for internal departments on ticketing processes and capabilities 

 

Matchday & Event Support 

·         Assist with will call, box office operations, and customer service on matchdays and events 

·         Serve as a point of escalation for ticket-related issues during events 

Other Duties 

·         Perform other responsibilities as assigned 

 

Minimum Qualifications: 

·                     Bachelor’s degree required. 

·                     1-3 years of ticket operations experience or related experience preferred 

·                     CRM knowledge, such as Salesforce or Hubspot preferred

·                     Strong proficiency in Microsoft Excel, comfort working with detailed reports and reconciliations 

·                     High attention to detail and ability to manage multiple priorities in a fast-paced environment 

·                     Strong communication skills and comfort working cross-functionally 

·                     Ability to work non-traditional hours including evenings, weekends, and event days. 

 

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.