Account Executive
Reports To: Director of Sales
Overview
The Account Executive is responsible for generating revenue and achieving sales goals through new season ticket and group ticket sales. This role requires a self-motivated, positive, and professional individual who thrives in a fast-paced environment. The Account Executive will work under the direction of the Director of Sales, offering a full menu of ticket packages, including season memberships, partial season plans, and group sales.
Responsibilities
- Sell a variety of seating options, including Season Memberships, Partial Season Plans, and Group Tickets.
- Conduct sales calls to potential customers through provided leads, prospecting, cold calling, and referrals.
- Maintain accurate client and prospect records using CRM software (Salesforce).
- Utilize the ticketing platform (Paciolan) to present and secure seat selections for clients.
- Participate in and contribute to weekly sales meetings.
- Build and maintain relationships with clients to enhance customer service and retention.
- Assist with administrative ticket functions as needed.
- Support special projects and duties assigned by the Director of Sales and/or Ticket Operations Manager.
- Schedule and conduct in-person and off-site sales appointments.
- Work non-traditional hours, including evenings, weekends, events, and game days.
- Meet or exceed assigned activity and performance metrics, including calls made and appointments set.
- Perform additional tasks and responsibilities as assigned.
Essential Functions
- Develop and implement annual business plans and sales strategies for Membership Sales (B2B, Consumer, and Full Season Equivalents) and Group Sales to ensure revenue targets are met or exceeded.
- Establish and monitor ticket sales performance objectives and revenue goals, creating tracking systems to ensure progress.
- Plan and execute sales campaigns for Season Ticket Memberships, Mini Plans, Flex Vouchers, and other offerings through targeted events, lead generation, and sales technology.
- Lead group sales strategies, including themed nights, promotions, ticket packages, VIP and premium group offerings, and game-to-game targeting initiatives.
- Provide direct oversight, coaching, and mentoring to Sales Executives (Group Sales, B2B) to drive performance and results.
- Collaborate with internal departments—Analytics, Ticket Operations, Marketing, Game Presentation, Events, Partnerships, PR, and Guest Services—to maximize ticket sales opportunities.
Qualifications
- Bachelor’s degree in a related field required.
- 1–2 years of sales experience preferred; prior professional league ticket sales experience strongly preferred.
- Exceptional verbal and written communication skills.
- Professional demeanor with a positive, team-first attitude and competitive drive.
- Proven ability to prospect, cultivate leads, and close sales.
- Comfortable handling high volumes of outbound and inbound calls and emails.
- Strong organizational and time management skills.
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
- Experience with Salesforce and Paciolan (or similar CRM/ticketing platforms) preferred.
- Ability to work effectively with C-level executives and high-value clients.
- Willingness to work evenings, weekends, and game days as required.
- Strong work ethic and desire to build a career in professional sports.
Compensation
$40,000 annually
We are an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
