Job Summary:
Ticket Scanners serve as one of the first points of contact for fans entering the stadium on matchdays, helping create a positive and efficient arrival experience. Team members are responsible for greeting guests, scanning tickets, and answering general questions about tickets or stadium procedures while maintaining a high level of customer service. They also support the enforcement of stadium health and safety protocols. This position works outdoors and requires comfort in varying weather conditions.
Duties & Responsibilities:
- Ticket Scanners are responsible for providing outstanding customer service by greeting guests, scanning tickets efficiently, and assisting with general stadium or ticket-related questions.
- They may support fans with mobile ticketing or app-related issues at entry points and help maintain smooth and safe gate operations.
- Team members also assist with additional stadium tasks as needed and carry out other duties as assigned by the organization.
Preferred Qualifications:
- Must be willing and able to work flexible hours, including evenings, weekends, and/or holidays.
- Must be able to adhere to pre-scheduled shifts and be on-time for those shifts.
- Must be available for approximately 80% of all home matches, including Season Opener (early March), State Fair (August), and Season Finale (late October). Full 2026 schedule can be found here: https://www.sacrepublicfc.com/schedule/.
- Able to work outdoors in inclement and/or hot weather.
- Able to adapt to changing priorities and work effectively in a fast-paced environment.
- Excellent relationship building and interpersonal skills, with the ability to communicate comfortably and effectively with guests & teammates
- Provide excellent customer service, problem solving and communication skills.
- Such other duties, activities, and roles as the company from time to time may designate in its sole and absolute discretion.
Compensation: $16.90
Part-Time
Seasonal: February - November
PHYSICAL DEMANDS
While performing the duties of this job, the employee is regularly required to remain in a stationary position, move around the stadium, inspect spaces and items, and communicate with guests and teammates. The employee constantly works in outdoor weather conditions. The employee is occasionally required to move items and ascend/descend stairs.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
