Sacramento Republic FC
Ticket Operations Coordinator
Sacramento Republic FC - Entry Level
Sacramento · CA
Box Office Management · Ticket Operations · Box Office Database Administration
$19 - $23 / hour
1
0
hours ago
POSITION DESCRIPTION
Sacramento Republic FC’s Ticketing Department is seeking a full-time Ticket Operations Coordinator to support the day-to-day execution of ticket operations. With a range of responsibilities, this position serves as the main box office resolution specialist on all game days, assists in managing the ticket system and related networks, and supports other operational elements of the Ticket Sales & Service department. They will support the Club’s ticketing strategy through event builds, inventory management, internal coordination, reporting, and matchday supervision of the Box Office & Ticket Scanners across all ticketed events.
The ideal candidate is highly organized, detail-oriented, adaptable in fast-paced environments, and passionate about delivering a best-in-class experience for fans, members, and partners.
RESPONSIBILITIES
- Assist with the order processing efforts associated with orders for season, team, employee, partner, community, group, and single game ticket sales. Provide exceptional customer service to all ticket inquires
- Provide game-day support in the area of ticket resolution & customer service. Game-day responsibilities include Box Office & Ticket Scanning supervision, staff scheduling, and set-up/reconciliation
- Act as a higher point of contact for all elevated customer service occurrences on match day
- Build, maintain and develop a positive working relationship with all SeatGeek Client Support Staff
- Facilitate payment plans, and work closely with the Ticket Services & Finance departments to ensure account compliance
- Assist in CRM management for all ticket department needs including contract documentation, terms and conditions, and ticket account information
- Assist with the building of events, plans, price types, promo codes, group links, and other Unify programming needs
- Coordinate with internal departments within the organization on all Ticket Operations needs during the season. Work heavily with Ticket Service Department with season ticket holder account requests
- Assist in the execution of Club events, including but not limited to games, Season Ticket Member functions, third party events, etc.
- Assist in the creation of all online sales processes, including but not limited to single game, group, and season ticket sales
- Other duties assigned by the Manager of Ticket Operations or other Ticketing Leadership
Qualifications
Preferred
Preferred
- Microsoft Office (including Excel, Word, Outlook, PowerPoint)
- SeatGeek / Unify and other related ticketing platforms experience
- Hubspot CRM Software
- Bilingual (Spanish)
Required
- Embodies our club’s core values: Indomitable Spirit, Unified Community, and Winning Mentality
- Bachelor’s Degree: Business, Sports Management, Marketing or related field
- Years of related work experience: 1-2 Years
- Ticketing background
- Ability to stay calm/professional and exercise excellent decision-making skills in high-stress situations
- Great attention to detail and time management skills
- Self-starter with the ability to work both independently and collaboratively
- Strong service-oriented mentality and exceptional interpersonal skills
- Demonstrated excellent written and verbal communication skills, including the ability to successfully communicate with the public, other employees, and vendors
- The ultimate team player, who is willing to assist with any task to accomplish departmental goals
- Ability to work flexible hours including evenings, weekends, and holidays
PHYSICAL DEMANDS
While performing the duties of this job, the employee is regularly required to remain in a stationary position, move around the stadium, inspect spaces and items, and communicate with guests and teammates. The employee constantly works in outdoor weather conditions. The employee is occasionally required to move items and ascend/descend stairs.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
