Title: Head of Ticketing
Department: Sales
FLSA Status: Exempt
Reports To: President/CEO
Overview of the United Soccer League (USL)
The United Soccer League (USL) is shaping the future of soccer in America. We are the nation’s largest and fastest-growing professional soccer organization, bringing the world’s game to more and more communities across the United States and Canada. Based in Tampa, Fla., the USL oversees multiple professional and elite pre-professional leagues, including the USL Championship, USL Super League, USL League One, USL League Two, USL W League, USL Academy, and Super Y League.
We are authentic to the spirit of the game, honoring the dedication of the players, the passion of the supporters, and the culture of the clubs. We believe in the power of soccer to unite people, provide unique life experiences, and have a meaningful impact in local communities. We work as a team, challenge the status quo, and strive to make everyone feel welcome.
United Soccer League is the proud recipient of Front Office Sports' 2021 & 2022 Best Employers in Sports and Tampa Bay Business Journal's Coolest Office Spaces.
Overview of Rodeo Soccer Club
Rodeo SC is a dynamic professional soccer club dedicated to fostering community spirit and passion for the beautiful game. As an expansion franchise, we are committed to building a strong foundation both on and off the field, with a vision to unite our region through sport and empower future generations. We strive for excellence in all aspects, from fan engagement to community impact.
The Head of Ticketing is responsible for the oversight and direction of ticket sales, service, and retention, as well as the management of all sales team members.
Responsibilities:
- Oversee the development and implementation of an annual ticket sales campaign, including but not limited to; season ticket new sales and retention, multi-game plans, single-game tickets, and group tickets designed to meet annual goals
- Manage assigned group of employees by assisting with interviewing, hiring, and training while planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
- Ownership of the ticketing department "End to End".
- Ensure staffing requirements are met and proper work assignments are maintained
- Manage the day-to-day operations of assigned departments
- Set team and individual sales goals, monitor daily, weekly and monthly results
- Research, develop and manage a list of potential new partners
- Build and foster relationships with past, current and potential new clients
- Network and build relationships in and around the surrounding region
- Make sales calls to area organizations and follow up as necessary
- Create and develop comprehensive proposals and presentations to meet clients’ objectives
- Proactively create opportunities for new business with existing customers
- Develop annual budgets for all outbound sales revenue areas
- Responsible for the short and long-term sales objectives and action plans, sales goals and oversees the effectiveness of those plans toward meeting the overall goals.
- Develop policies and procedures for the ticket and group sales executives
- Set appointments, show seats, and give facility tours with the intent to close business
- Represent the organization at in-house facility events and off-site community events promoting ticket sales and the organization
- Maintain records of all customers and prospects by utilizing CRM tool
- Coordinate with other departments to organize and implement large theme nights
- Work diligently to build and strengthen relationships with corporate partners, the media, the fans and the community
- Enhance and generate revenue through ticket package and group sales
- Responsible for servicing and customer retention, directing the implementation of sponsorships and contract fulfillment, and providing excellent customer service and care to all customers and prospects
- Work with the front office team to achieve the objectives of the advertising sales, marketing, tickets and community relations departments
- Execute group contracts and deliver tickets to group customers
- Other duties may be assigned
Game Day Responsibilities:
- Oversee the Corporate Sales department
- Manage suites and related areas
- Assist with client and fan entertainment as needed
- Assist with promotional execution as needed
- Assist other departments when necessary
Knowledge and Skill Requirements:
- Bachelor’s degree in Sports Marketing, Marketing or related field preferred
- At least three years prior sales and/or ticket office experience preferred
- At least three years of sports sales experience preferred
- At least two years of prior management and leadership experience preferred
- At least two years of negotiating contracts
- At least two years of managing budgets
- Prior experience with ticketing software preferred
- Excellent customer service skills
- Ability to solve problems quickly
- Attention to detail
- Ability to prioritize and manage multiple projects
- Good working knowledge of computer programs including Microsoft Word, Excel, Power Point, Adobe Suite, Internet and database programs
- Valid driver’s license and ability to drive for organizational business
- Ability and willingness to work varied and long hours including nights, weekends, and holidays
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
