The Richmond Kickers Pro Soccer Club and Richmond Ivy Soccer Club, independent USL League One and USL W League teams located in Richmond, VA, are seeking an enthusiastic, energetic individual to be a Guest Services Representative during all Kickers and Richmond Ivy home games for the 2026 season. Home schedules can be found at
richmondkickers.com/schedule and
richmondivy.com/schedule. The Guest Services Representative will be responsible for assisting fans with any ticketing issues or questions prior to them entering City Stadium. An ideal candidate will be a personable individual who can effectively communicate with fans and staff.
Responsibilities:
- Troubleshoot guest's various ticketing issues as they make their way into City Stadium.
- Retain a full knowledge of City Stadium's layout and policies to best assist fans.
- Process ticket orders by using our ticketing system - Unify, powered by SeatGeek.
- Ability to adapt and handle situations in a calm, timely manner.
- Communicate important information with front office personnel as needed.
- Maintain a professional and energetic presence, positively representing the team and organization.
Qualifications:
- Previous customer service experience.
- A strong, clear communicator.
- Tech-savvy
- Prior experience using Unify or a similar ticketing system is preferred, but not required.
- An enthusiastic and friendly personality.
- Adaptability to handle issues that may arise during the fan experience.
- Flexible schedule to allow commitment to all Richmond Kickers and Richmond Ivy home games necessary during the 2026 season, including weekends, evenings, and some holidays to meet game/event needs
- Additional duties, expectations, demands, etc. may be added or changed on an as-needed basis to meet organizational matchday needs.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
