Note: This is a part-time role. Hours per week can fluctuate depending on candidate situation and company need.
As a Retail Shift Lead, you will consistently provide best-in-class customer service to Hearts of Pine fans through proactive and reactive relationship-building strategies with our community members as well as your fellow retail associates. You will supervise staff, oversee daily operations, and handle customer service and operational tasks during specific shifts. Key responsibilities include directing associates, ensuring a smooth flow of customer service, managing inventory, maintaining cleanliness, and performing other operational duties like opening or closing the store.
You will be an expert in what it means to be a part of the Hearts of Pine team and part of the greater Maine community by sharing your knowledge about the team and our products - educating, informing, and inspiring. You will offer information to the customer on current merchandise assortment, events, and execute operational processes effectively and efficiently. Your goal is to bring the Hearts of Pine to life for our customers.
Responsibilities:
- Directs and guides the team of associates during the shift, ensuring they complete their duties effectively
- Assist with daily store operations – opening/closing, replenishing on floor product, ensuring an orderly stockroom, merchandising, etc.
- Managing returns, discount codes, and messages left on phone
- Provides exceptional customer service while sharing Hearts of Pine knowledge
- Engage customers with product knowledge and recommendations
- Work collaboratively with the team to create a welcoming and enjoyable shopping experience
- Work nights/weekends as necessary, especially on the dates of the club’s home games
- Perform other related duties as assigned
Qualifications (Skills/Capabilities):
- A customer-focused mindset with a passion for engaging with people
- Previous experience in sales, customer service, or a customer-facing role in a retail setting
- Strong communication and organizational skills
- Ability to learn and articulate company history and product details
- Comfort using a point-of-sale system
- A team player with a can-do attitude who’s willing to jump in and support as needed
- Passion for soccer and an understanding of soccer fan culture is preferred
- Passion for Maine and an understanding of its people is preferred
- Ability to lift up to 50 lbs. and stand for extended periods
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
