Note: This is a part-time, seasonal role. Hours per week can fluctuate depending on candidate situation and company need.
Primarily, this role will involve working at the ~20 professional soccer matches per year that take place at Fitzpatrick Stadium from mid-April through mid-November, usually on Saturdays and Sundays. Associates are expected to commit to at least 17 of the 2026 home matches in order to join the team.
Hourly rate: $16.75 per hour
We are seeking enthusiastic and customer-focused individuals to join our Retail Event Staff at Fitzpatrick Stadium in Portland. This part-time role is crucial for enhancing the fan experience by managing all aspects of merchandise operations on game days, from pre-game setup to selling merchandise to post-game breakdown.
You will consistently provide best-in-class customer service to Hearts of Pine fans. You will be an expert in what it means to be a part of the Hearts of Pine team and part of the greater Maine community by sharing your knowledge about the team and our products- educating, informing, and inspiring. You will offer information to the customer as needed, and execute operational processes effectively and efficiently. Your goal is to be fan-first to help make sure stadium attendees get what they need and have an unforgettable experience at Hearts of Pine matches!
Key Responsibilities:
- Sales and Transactions: Accurately complete sales transactions, including processing credit card payments using the Point of Sale (POS) system (Shopify experience is a plus).
- Customer Service: Greet fans warmly, answer product-related questions, and assist customers in finding and selecting merchandise.
- Merchandise Management: Assist with the physical setup and breakdown of the merchandise sales area before and after home games.
- Presentation: Ensure the sales area is kept clean, well-organized, and visually appealing throughout the event.
- Fan Experience: Provide a positive and energetic fan experience while promoting products and sales.
Qualifications and Requirements
- Customer Service: Demonstrated strong customer service skills (enthusiastic, proactive, and team-oriented), with the ability to engage with fans effectively.
- Retail Experience: Previous experience in a retail or sales environment is highly valued.
- POS Systems: Experience with sales transactions and operating a Point of Sale system (Shopify preferred).
- Reliability: Proven track record of punctuality and reliability, especially for time-sensitive game day roles.
- Teamwork: A cooperative, team-oriented approach to working with fellow staff, with an ability to communicate and problem-solve effectively.
- Must be able to walk and stand for up to 4 consecutive hours, in an outdoor environment, rain or shine.
- Work nights/weekends as necessary, especially on the dates of the club’s home games
- Must have reliable transportation to/from Fitzpatrick Stadium in Portland, Maine.
- Perform other related duties as assigned
Preferred Qualities
- A passion for soccer and Hearts of Pine
- Ability to work in a fast-paced environment.
- Physical ability to lift up to 30 lbs.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
