Note: This is a part-time, seasonal role. Hours per week can fluctuate depending on candidate situation and company need.
Primarily, this role will involve working at the ~20 professional soccer matches per year that take place at Fitzpatrick Stadium from mid-April through mid-November, usually on Saturdays and Sundays. Associates are expected to commit to at least 17 of the 2026 home matches in order to join the team.
Hourly rate: $16.75 per hour
We are seeking friendly, enthusiastic associates to join our game day event staff in the Kid Zone. This is a part-time seasonal position focused on enhancing the fan experience -- especially for our youngest fans! -- and ensuring smooth event operations.
The best candidates will have the patience to supervise a chaotic kid-friendly entertainment environment, and will have a passion for early childhood development. This crucial part-time role helps provide a fun, safe, and friendly environment for families, offering hours of entertainment for young soccer enthusiasts!
You will consistently provide best-in-class customer service to Hearts of Pine fans. Your goal is to be fan-first to help make sure stadium attendees -- of all ages -- have an unforgettable experience at Hearts of Pine matches!
Key Responsibilities:
- Supervision and Engagement: Actively supervise and/or facilitate various Kidzone stations and activities, ensuring a safe and engaging experience for children of all ages.
- Customer Service: Provide exceptional customer service to all guests and staff, addressing parent and child inquiries with a positive and helpful attitude.
- Event Operations: Assist with event setup and breakdown activities in the Kidzone area before and after game days.
- Fan Direction: Provide exceptional customer service to all guests and staff, while maintaining complete knowledge of the Stadium layout to effectively direct supporters and staff.
- Safety and Compliance: Ensure all Kidzone activities and equipment adhere to safety guidelines and operational protocols.
Qualifications and Requirements
- Child Interaction: Demonstrated patience, with a genuine love of children of all ages
- Communication & Problem-Solving: Ability to communicate clearly and solve problems effectively in a dynamic environment.
- Customer Service: Proven outstanding customer service skills.
- Physical Requirements: Must have the physical ability to lift up to 30 lbs and be able to walk and stand for long periods throughout the event.
- Personal Qualities: Must be enthusiastic, friendly, and team-oriented.
- Must be able to walk and stand for up to 4 consecutive hours, in an outdoor environment, rain or shine.
- Work nights/weekends as necessary, especially on the dates of the club’s home games
- Must have reliable transportation to/from Fitzpatrick Stadium in Portland, Maine.
- Perform other related duties as assigned
Preferred Qualities
- A passion for soccer and Hearts of Pine
- Experience in a childcare, teaching, or youth entertainment setting is highly valued.
- Ability to work in a fast-paced environment.
- Physical ability to lift up to 30 lbs.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
