Job Title: Account Executive, Membership Service
Department: Ticket Sales & Service
Location: On-Site at Phoenix Rising Stadium
Role Type: Full-Time
Reports To: Vice President, Ticket Sales & Service
Position Summary
The Account Executive, Membership Service role is responsible for selling and servicing the full menu of Phoenix Rising FC ticket options including season ticket memberships, partial plans, group tickets and hospitality spaces, and single game tickets. This team member will oversee a Season Ticket Member book of business to grow the relationship with the member, support during renewals, and drive additional revenue opportunities, as well as actively make new business sales outreach.
This ideal candidate is a hard worker, self-starter, wants to work in sales, and strives to exceed our Ticket Sales pillars of:
- Competitive Drive for Excellence
- Accountable to High Standards
- Grit & Grind to Leave an Impact
- Be Where Your Feet Are
Responsibilities:
- Serve as primary point of contact for assigned Season Ticket Member book of business by maintaining consistent and clear communication to maximize their membership
- Build relationships with customers with excellent customer service to support connection to their Account Representative, opportunities for up-sell and cross sell, and annual renewal
- Goal-driven mindset to meet or exceed all established activity and sales goals
- Proactively make new business sales outreach, including cold and warm calls, to prospective ticket buyers
- Complete minimum of 40 phone calls per day, in addition to e-mail and text touchpoints
- Sell full menu of ticket options with strong knowledge of season ticket memberships, partial plans, group tickets and hospitality spaces, single game offers, and single game tickets
- Prospect new business opportunities to drive incremental ticket sales revenue
- Set and complete current customer and new business in-stadium, out of office, and video call sales appointments
- Participate in outside events, such as sales tables, networking events, and promotional initiatives, as assigned by Phoenix Rising FC
- Maintain accurate and updated account records in the ticketing system and CRM
Qualifications:
- Bachelor's degree from an accredited College or University required
- 1 year of sales experience with a professional sports team, stadium, arena, or public assembly facility
- Proficiency in Microsoft Office applications required
- Experience in ticketing and CRM systems preferred
- Excellent written and verbal communication skills with presentation experience
- Ability to handle multiple projects & work in a fast-paced environment
- Track record of exceeding goals in a business environment
- Team oriented and self-motivated with a positive attitude
- Ability to work extended hours, nights, weekends, and holidays, as required
- Ability to lift and carry up to 25 lbs
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
