The Part-Time Merchandise Operations Associate is an entry-level role ideal for a recent college graduate interested in gaining hands-on experience in sports retail, e-commerce, and game day operations. This position supports the day-to-day execution of merchandise initiatives, working closely with the merchandise and marketing teams to deliver a great fan experience both online and on game days.
Key Responsibilities
- Coordinate all online merchandise distribution, including processing orders for shipping and stadium pickup while maintaining accurate inventory records.
- Support pre-game preparation by allocating inventory and ensuring merchandise is organized and ready for game day operations.
- Serve as a Game Day Team Shop point of contact, assisting with the setup and takedown of team shop locations and providing on-site support to game day staff.
- Assist with training game day staff on customer service expectations, retail standards, and established policies and procedures.
- Coordinate customer service efforts by monitoring and responding to merchandise-related inquiries in a friendly, professional, and timely manner.
- Maintain and update the club’s Shopify store, including product listings, pricing, descriptions, collections, and inventory levels.
- Support the creation of personalized and custom jerseys, including preparing orders, operating heat press equipment, applying names and numbers, and ensuring quality and accuracy standards are met.
- Assist with additional merchandise-related tasks and projects as needed to support overall retail operations.
Qualifications
- Prior experience in retail, e-commerce, merchandise operations, or customer service preferred.
- Experience with Shopify or similar e-commerce platforms strongly preferred.
- Strong organizational skills and attention to detail, particularly with inventory management.
- Excellent communication and customer service skills.
- Ability to work independently while collaborating with a team.
- Comfortable working in a fast-paced, event-driven environment.
- Ability to lift and move merchandise and assist with physical setup and breakdown as needed.
- Availability to work evenings, weekends, and game days is required.
Preferred Skills
- Interest in sports, retail, or fan engagement.
- Familiarity with inventory systems and point-of-sale platforms.
- Understanding of basic merchandising and retail best practices.
- Hourly Rate - $17.90 -20 per hour
- Approximately 15–25 hours per week, depending on game schedule and business needs.
- This positon is in person and requires in office or stadium at least two days a week plus game days. OCSC is located in Irvine, CA
- Ability to lift 30 lbs
- Standing for extended periods
- Outdoor work on game days and storage unit
- This role requires the ability to lift and move merchandise and assist with physical setup and breakdown. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.
- Benefits
- This position is eligible for paid sick leave in accordance with California law.
- Orange County Soccer Club is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, gender identity or expression, sexual orientation, age, disability, national origin, marital status, veteran status, or any other status protected by law
