Position Details: The Account Executive: Ticketing role will build, strengthen, and maintain authentic relationships with individuals and businesses through essential communication (in person, phone, text, or e-mail) to sell varying Season Ticket, Premium and Group ticket packages.
Employment Type: Full-Time
Annual Salary: $40,000 plus uncapped commission
Responsibilities:
● Deliver service that is personal, creative, and timely
● Assist in renewal, upgrade and add-on processes for accounts to assist with departmental and organizational goals
● Field, resolve and document various client requests and concerns utilizing the highest standard of customer service
● Demonstrate a positive attitude, support company initiatives with peers and customers.
● Adopts change while demonstrating tenacity and resilience
● Assist in the development and implementation of customized programs, benefits and events for the season ticket account base, including working at One Knox SC Matches
● Setup out of office appointments with prospects and clients and making building relationships a priority.
● Support the broader sales, service and marketing functions and objectives of the organization
● Maintain detailed records in CRM to support service and sales efforts as defined by the organization
● Meet or exceed annual sales goals
● Manage the execution of our Groups experience. Ensure group leaders have everything they need for the game. Visit the clients in game to further build and strengthen the relationship.
● Assist with groups including answering questions about purchasing tickets, electronic ticket delivery, and any other inquiries about the process
● Assist with group game day responsibilities
● Other duties as assigned.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
