The Account Executive; Groups role will build, strengthen, and maintain authentic relationships with individuals and businesses through essential communication (in-person, phone, text, or e-mail) to sell Premium Tickets and Group Tickets. In this role you will sell and manage a book of business and fulfil game day duties.
This position will report directly to the Vice President, Ticketing
DUTIES AND RESPONSIBILITIES:
- Sell and service group tickets, season packages, premium seating, mini plans, and suite rentals through calls, emails, meetings, and events.
- Prospect new clients, follow up on inbound leads, and build strong relationships with existing accounts.
- Consistently meet and exceed weekly, monthly, and seasonal sales activity and revenue goals.
- Deliver service that is personal, creative, and timely
- Field, resolve and document various client requests and concerns utilizing the highest standard of customer service
- Setup out of office appointments with prospects and clients and making building relationships a priority.
- Maintain detailed records in CRM to support service and sales efforts as defined by the organization
- Meet or exceed annual sales goals
- Manage the execution of our Groups experiences. Ensure group leaders have everything they need for the game.
- Visit the clients in game to further build and strengthen the relationship.
- Assist with group game day responsibilities
- Other duties as assigned
QUALIFICATIONS:
- Bachelor’s degree or the equivalent training and experience.
- Shown ability to establish rapport with colleagues and build strong social relationships.
- Needs to be a great teammate who is detail oriented, self-motivated, flexible, engaged, energetic, outgoing, and resilient.
- Possess extraordinary communication skills and the ability to effectively handle conflict management.
- Strong technology skills; proficient in Microsoft applications: Word, Excel, Access, and Outlook. Knowledge of inventory management software and CRM is a plus.
- Able to work flexible schedule when required; Availability and willingness to work extended hours, including nights and weekends and be on-call as necessary
PHYSICAL DEMANDS:
- This person must be able to communicate and express themselves both written and verbally.
- This person must be able to sit, stand, bend, walk, and climb stairs for long periods of time.
- This person must be able to lift 20 lbs.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
