Forward Madison FC is seeking a highly motivated Ticket Operations intern who has a passion for sports business to learn with us for the 2026 season. In addition to supporting a top-tier League One men’s soccer team, interns for the 2026 season will have the unique experience of assisting with the launch of Madison's new W League team in its inaugural season.
Responsibilities:
- Assist with daily ticket servicing, including processing ticket requests, answering customer service emails and phone calls, and other ticket fulfillment projects.
- Help with the execution of ticket promotions and clearly communicate all ticket related items and stadium information to both patrons and staff.
- Manage incoming phone calls and direct them to the appropriate department.
- Sell single game tickets & special ticket offerings.
- Assist with ticketing services for all major Breese Stevens Field events such as concerts and external events.
- Handle customer service for package holders and season ticket holders.
- Print and distribute season, group, single game, and will call tickets.
- Process ticket exchanges on a season/group/single game basis and monitor the redemption of ticket vouchers.
- Organize game day preparation including the distribution of wristbands, ticket scanners, stadium prep, match day sheets, etc. in the Ticket Office and assist with walk up ticket sales on match days at the ticket windows inside Breese Stevens Field.
- Work game days at the stadium and other BSF-produced events occurring in evenings and on weekends
- Process cash, check, and credit card payments in accordance with team standards for cash controls.
- Participate in scheduled Sports Business courses
- Listed responsibilities, while demonstrative, are not complete or exclusive. Responsibilities may change and/or additional duties assigned at the discretion of the supervisor.
Qualifications
- Experience with Microsoft Office Products.
- Strong written and verbal communication skills.
- Detail-oriented and highly organized.
- Previous experience with venue ticketing software (ex. ProVenue, Vivenu or Ticketmaster) is a plus, but not required
- Strong customer service skills.
Other Requirements:
This internship is not available for remote work or relocation assistance.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
