We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
Position Summary
The Director of Stadium Operations will provide strategic leadership, oversight and execution of facility operations, including but not limited to, overseeing all stadium operations, maintenance and repairs, elevating the customer service and match day experience, hiring and training all seasonal match day staff, and driving bottom line performance. This position will act as a liaison to the Lights’ partners at the food and beverage concessionaire, facility vendors, and the housekeeping team.
Primary Responsibilities
● Provide operational expertise as it relates to the prioritizing service and maintenance of building systems with the event schedule in mind.
● Manage the relationship with the cleaning company – oversee all cleaning activities within the stadium including fan facing areas, offices, and locker rooms.
● Develop and manage procedures for emergency cleaning situations such as spills or accidents and ensure prompt response and resolution.
● Ensure all stadium systems and equipment are set and operational for all events, including both fan-facing and internal functions and meetings.
● Manage all installation projects in and around the stadium: signage, new structures, office enhancements, etc.
● Manage, and maintain staffing and scheduling for all part time matchday employees (ushers, ticket takers, security, police, medical, etc.)
● Develop fan focused training for all part time matchday staff
● Ensure all stadium structures, equipment, processes, etc are up to building code
● Develop and enforce standard operating procedures; including inclement weather policies, stadium policies, fan code of conduct, evacuation procedures, etc.
● Collaborate with vendors on facility and field maintenance.
● Additional related duties as assigned.
Minimum Qualifications
● At least 3 years of experience in facility management or related field.
● Must be flexible and available to work evenings and/or weekends, nights, and holidays.
● Must pass pre-employment screens.
● Knowledge of Federal and state OSHA regulations.
● Knowledge of safety practices, including first aid and all applicable safety standards for public facilities.
Preferred Qualifications
● Experience working in the soccer, sports, and/or entertainment industry.
Essential Functions
● Strong written and verbal communication skills.
● Must possess excellent organizational skills.
● Punctuality, accountability, and keen attention to detail in each duty.
● Discretion and trustworthiness related to sensitive club-related material.
● Ability to work independently and in a group, and handle several tasks simultaneously.
● Ability to react quickly and positively under tight deadlines in a fast-paced environment.
● Ability to motivate and communicate effectively with staff.
Physical Requirements
● Ability to sit, walk and stand for extended periods of time throughout the day.
● Ability to focus on projects for periods of time.
● Role routinely uses standard office equipment
● Lift at least 25 pounds
