The Manager, Ticket Operations & CRM will be responsible for all aspects of ticket operations for FC Tulsa and managing processes to translate ticket data to usable ticket sales information via Hubspot CRM. The position requires a highly tech savvy, organized and detail-oriented professional who oversees the execution of FCT ticket operations and efficiently and effectively supports ticket transactions and the customer ticket purchasing experience. The role is responsible for overseeing administrative, technical, and customer service duties, ensuring excellent, efficient, and professional ticketing and sales services to all guests.
About FC Tulsa
FC Tulsa is Oklahoma’s professional soccer club competing in the USL Championship. We are committed to growing the beautiful game in our community through excellence on the field and exceptional experiences in the stands.
Our culture is driven by five core values:
1. Passion for Tulsa – We proudly represent our city and its people.
2. Growth Mindset – We embrace challenges, seek improvement, and never stop learning.
3. Positive Attitude – We lead with optimism, resilience, and teamwork.
4. Customer First – We go the extra mile to create unforgettable experiences for our fans and partners.
5. Hustle – We work relentlessly and never settle for average.
If you're passionate about soccer, sales, and building something special, we want you on our team.
Duties and Responsibilities
Specific duties include, but are not limited to:
- Oversee and manage the building of all game events, offers, ticket inventory, collection of ticket revenue, and processing and fulfillment of tickets.
- Continuously work with SeatGeek (FC Tulsa's ticketing platform) to improve the customer experience with ticketing products and technology.
- Manage processes to translate ticket data to usable ticket sales information via Hubspot CRM
- Oversee and support data tracking and reporting related to ticket sales and accounts.
- Handle customer service issues on game nights.
- Oversee financial reconciliation in regard to daily reporting, monthly reporting, and event settlement.
- Staff, manage, direct, evaluate, and provide leadership to part-time staff and box office personnel
- Support Sales and Service staff with order processing and payments.
- Help manage the CRM database (HubSpot)
- Other duties as assigned
Qualifications:
- Bachelor’s degree
- 2+ years of related work experience in ticket operations for a professional sports team or university.
- Experience and working knowledge of SeatGeek a bonus.
- Excellent interpersonal skills and superior verbal and written communication skills; able to professionally communicate and interact with all levels of management.
- Skilled problem solver, using techniques and data.
- High proficiency with Microsoft Excel.
- Ability to work long hours, weekends and holidays while prioritizing multiple tasks in a deadline driven environment.
- Possess excellent customer service, organization, and computer skills
- Must have strong initiative and work ethic and be able to function without supervision.
- Work quickly and accurately under pressure.
- Must have U.S. work authorization.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
