Position Summary
The Director of Operations is responsible for the planning, execution, and optimization of all operational facets of the organization across three core areas: Events & Gamedays, Stadium Operations, and Merchandise Operations. This role ensures exceptional fan experience, operational efficiency, and revenue maximization while maintaining high standards of professionalism and organizational excellence.
Key Responsibilities
1. Events & Gamedays
Gameday Operations
- Lead all gameday operations to ensure a seamless, fan-focused matchday experience.
- Oversee vendor management, including contracts, onboarding, performance, and relationships.
- Manage EPI (Event Production & Infrastructure) planning and execution.
- Hire, train, and schedule all gameday operational staff, ensuring appropriate staffing levels and quality service delivery.
- Optimize stadium setup and operational flow to drive revenue, efficiency, and fan satisfaction.
- Oversee execution of hospitality servicing, including suites, decks, and group activations.
Non-Match Events
- Lead planning, coordination, and execution of all events hosted at the stadium outside of matchdays (corporate events, community events, rentals, team events, etc.).
- Manage operational support for external events offsite that are sales related, community engagement focused, or awareness-driven.
- Work cross-functionally with Sales, Marketing, and Partnerships teams to support event goals and deliver high-quality experiences.
2. Stadium Operations
- Oversee all year-round stadium maintenance, cleanliness, and facility readiness.
- Ensure the stadium meets professional standards for safety, compliance, accessibility, and operational functionality.
- Manage relationships with contractors and facility vendors (cleaning, maintenance, security, equipment service providers, etc.).
- Develop and execute maintenance schedules, inspections, and upgrades.
- Implement operational systems that enhance efficiency and the overall guest and staff environment.
3. Merchandise Operations
- Oversee all retail merchandise operations, both online and in-stadium.
- Manage inventory control, forecasting, receiving, and reporting to ensure product availability and minimize shrink.
- Lead order fulfillment processes for accuracy and efficiency.
- Ensure the in-stadium team shop is fully staffed, properly merchandised, and operating smoothly on gamedays and during events.
- Work with the merchandise vendor or internal merch team on product planning, restocking cadence, and visual presentation.
Additional Responsibilities
- Develop and track operational budgets for all areas of responsibility.
- Establish and refine operational processes to enhance efficiency and consistency.
- Collaborate cross-departmentally to support organizational initiatives, major events, and strategic goals.
- Maintain high standards of professionalism, leadership, and communication across all internal and external stakeholders.
Qualifications
- 5+ years of experience in operations, events, facility management, or related fields (sports/entertainment strongly preferred).
- Demonstrated experience managing complex events and gameday operations.
- Strong leadership skills with experience managing staff, vendors, and cross-functional teams.
- Excellent organizational, communication, and problem-solving abilities.
- Ability to work non-traditional hours, including nights, weekends, and holidays as required by event schedules.
- Proven ability to balance operational discipline with fan-first creativity and innovation.
Reporting Structure
- Reports to: Chief Operating Officer
- Supervises: Stadium Operations Coordinator, gameday staff, event staff, merchandise operations staff, and stadium operations vendors/contractors.
