Job Title: Matchhday Box Office Assistant
Department: Ticket Operations – Box Office
Position Type: Part-Time, Event-Day Only
Reporting to: Manager of Ticket Operations
Job Summary:
Sporting Jax is seeking enthusiastic, customer-focused individuals to join our Matchday Box Office team as Ticket Operations Representatives for our USL Super League and Championship seasons. This role is critical in providing a high-quality ticketing experience for all guests at Sporting Jax events held at Hodges Stadium.
Job Duties:
· Assist in matchday ticket transactions booking through SeatGeek ticketing platform
· Troubleshoot ticket issues and provide timely solutions
· Deliver exceptional customer service with professionalism, integrity, and enthusiasm.
· Must be able to communicate clearly, persuasively, and positively in a fast-paced environment and remain professional with all guest of Sporting Jax and Hodges Stadium.
· Be open to and available for training on systems and protocols
Minimum Qualifications:
· High School Diploma or equivalent.
· Strong verbal and written communication skills.
· Proven organization skills and attention to detail.
· Basic computer skills.
· Strong customer service skills preferred.
· Experience with ticketing platforms (Provenue, Ticketmaster / Archtics / TM1 or SeatGeek) is a plus, but not required.
· Must possess a willingness to learn.
· Be friendly and charismatic, we’re in sports and we want to enjoy what we do!
Note: This is a part-time, event-day-only, position without benefits and with required attendance for each scheduled event.
Location: Hodges Stadium, University of North Florida with matches scheduled for Saturdays, Sundays and some midweek.
Full training will be provided.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
