U.S. Soccer Overview
The U.S. Soccer Federation exists in service to soccer. Our aim is to ignite a national passion for the game. Because we believe that soccer is more than a sport; it is a force for good.
We understand the importance and the power of teamwork, on and off the pitch. That is why we work closely with our Federation partners and members, to inspire, support and guide every level of the game: from the grassroots to the National Teams. We want to bring soccer into every home and every community, right across America. Because we believe that soccer can transform lives like no other sport. Soccer can represent the best of U.S.
U.S. Soccer is in a period of significant growth, with ambitious plans for U.S. Soccer in the near and far future. We are, therefore, looking for dynamic servant leaders to join us on this journey: in service to soccer. Applicants must be able to demonstrate visionary leadership, analytical decision-making, professional flexibility, and an empathic management style that builds bold teams and delivers globally significant results.
Position Description
The Office Receptionist is the primary front-of-house representative for U.S. Soccer’s Atlanta area headquarters. This role focuses on delivering exceptional hospitality and professional reception services, managing incoming communications and visitors, and supporting daily front-desk operations to ensure a welcoming, secure, and efficient workplace.
Primary Responsibilities
Reception & Visitor Services
- Serve as the first point of contact: greet visitors, verify appointments, assist with visitor badges, and direct guests to the appropriate staff or meeting rooms.
- Answer and route incoming calls with professionalism; manage multi-line phone system.
- Maintain an attractive, orderly reception area and keep lobby materials current.
- Manage visitor sign-in/out logs and maintain confidentiality and security protocols.
- Coordinate meeting room readiness with Office Coordinator/Facilities/IT (AV setup, seating, signage).
- Welcome tours and assist the Office Coordinator and Manager in the tour program as needed
Front-Desk Operations & Communications
- Monitor and respond to general reception inboxes and voicemail; escalate urgent messages as needed.
- Receive, sort, and distribute mail and packages to staff in the HQ
- Communicate with Office Coordinator to track and maintain office signage, visitor amenities, and front-desk supplies.
- Maintain key/tracking logs for conference rooms, equipment, and shared spaces.
- Support building access requests and coordinate temporary badge issuance with Security.
Administrative Support
- Manage and prioritize the General Manager’s calendar (i.e. schedule meetings, cancellations, balancing the load of each day).
- Provide clerical support: photocopying, scanning, filing, and preparing guest or meeting materials.
- Assist with simple expense reporting, purchase requests for reception supplies, and invoice routing.
- Support onboarding by preparing visitor access and coordinating first-day welcoming for new hires.
- Maintain accurate contact lists and front-desk procedure documentation.
Additional Responsibilities (as assigned)
- Provide back-up coverage for hospitality tasks during events, including check-in coordination.
- Assist with basic event guest lists, RSVP tracking, and front-of-house hospitality for small internal events.
Attendance
- In Person
- 40 hours per week
- Monday – Friday
- 8:00 am – 5:00 pm and/or 9:00am – 6:00pm
Requirements
Minimum Qualifications
- 1–3 years of reception, customer service, or administrative experience.
- Professional, welcoming demeanor with strong interpersonal and verbal communication skills.
- Excellent organizational skills and attention to detail.
- General knowledge of soccer.
- Ability to manage multiple priorities and remain composed in a fast-paced environment.
- Must be able to connect “micro” details to the “macro” vision and mission.
- Proficiency with Microsoft Office (Outlook, Excel, Word) and basic office technology.
- Demonstrated reliability, discretion, and professionalism.
Desired Qualifications
- Prior experience as a receptionist or front-of-house in corporate, sports, or hospitality environments.
- Experience with multi-line phone systems, visitor management or badge systems.
- Familiarity with basic AV setup and meeting room technology.
- Multilingual skills (Spanish preferred).
- Passion for soccer.
U.S. Soccer offers a comprehensive compensation package, casual work environment, an inclusive culture, and an atmosphere for professional development.
U.S. Soccer is an equal opportunity employer that is committed to diversity, equity, and inclusion, and prohibits discrimination and harassment of any kind on the basis of race, color, sex, religion, national origin, citizenship, pregnancy, sexual orientation, gender identity, age, disability, genetic information, military status, political belief, or any other characteristic protected under the law. This policy applies to all our employment practices within our organization. We strongly encourage women, people of color, LGBTQIA, veterans, parents, and persons with disabilities to apply.
