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About TOCA
TOCA Football is an international soccer and entertainment company on a mission to transform the world’s most popular sport through technology, training, and experiences. With two brands—TOCA Soccer and TOCA Social—we bring the game to life in unique and inspiring ways.
- TOCA Soccer operates state-of-the-art training and sports centers across North America, helping players of all ages and skill levels improve their game through technology-enabled training, personalized coaching, and a supportive community.
- TOCA Social is the world’s first interactive soccer and dining experience, combining immersive gameplay with world-class food, drinks, and hospitality. With venues in the UK and the US, TOCA Social offers a one-of-a-kind destination for friends, families, and fans to connect through soccer in a fun and social environment.
Together, TOCA Soccer and TOCA Social create a full-circle soccer experience—from player development to social entertainment. Whether on the pitch or in our social venues, our team members play a vital role in creating memorable moments, inspiring growth, and sharing the joy of the game.
What makes a TOCA Teammate? We value an individual that seeks to...
Play Hard
Care Deeply
Grow Together
Strive for Excellence
Create Awesome Experiences
Why You'll love being apart of the TOCA Team:
You'll have full access to our TOCA Treats, which includes (but is not limited to!):
- Competitive Pay and Comprehensive Benefits
- Generous PTO & Holidays
- Career Growth & Development
- Employee Assistance Program
- Active & Fit Membership
- Benefits Hub Discount Marketplace
- So many TOCA Perks we can't name all of them, but we'll try: 4 TOCA Training Sessions, 50% Off Classes, Free Pick/League Play, 1 Free Birthday Party, Food and Beverage Discount, and 2 Free Packages to share with your squad! Whew!
Job Highlights:
Location: Dallas, TX Based applicants will only be considered for this role
Reports to: Global Director, People Partnerships & Culture
This role requires a blend of both TOCA Soccer and TOCA Social. The People & Culture Generalist will possess operational expertise, proactive thinking, and a deep passion for creating awesome experiences. The role will focus on enhancing the teammate experience throughout all touchpoints of the employment journey. This role plays an integral part in the business and will work closely with key stakeholders to implement best practices, streamline processes, and drive company growth. The Generalist will be the first point of contact for venue and center leadership teams in the assigned geography.
Role Scope & Responsibilities:
Culture & Teammate Experience (25%)
- Driving engagement scores across the assigned locations by developing and implementing initiatives that can be executed locally to improve teammate satisfaction.
- Implement the global engagement strategy in partnership with stakeholders to foster a positive and inclusive culture that creates a sense of belonging.
- Pro-actively and regularly review retention and turnover trends; works with stakeholders to diagnose underlying reasons for turnover and proposes creative solutions.
- Analyze all HR trends and metrics in partnership with stakeholders to identify opportunities for action and to drive improvement.
- Advocates and champions the service profit chain, ensuring that stakeholders understand and practice this model in everything they do. Using this framework to drive business results through the teammate experience and data (e.g. mystery diner reports and google reviews).
Recruitment (25%)
- Support the life–cycle recruitment process from job requisitions to hiring, working closely with the global Talent Acquisition team to ensure a consistent and strong candidate experience.
- Conduct interviews with job applicants and create a pipeline of future hires that align with our Core Values and Team Philosophy.
- Support mass TOCA Talent events for peak periods and new venue openings.
- Work closely with the Global Director to ensure TOCA’s recruiting procedures remain relevant throughout company growth (e.g. job applications and onboarding processes).
- Support stakeholders in achieving their recruitment KPIs (e.g. Time to Fill, Cost-Per-Hire, etc.) and provide regular insights to their progress.
- Work closely with the Global Director to embed new and existing sourcing strategies and programs, while always optimizing the recruitment software to enhance the candidate experience.
- Consistently reflect our employer brand in recruitment efforts in the local market.
- Pro-actively coordinate with Hiring Managers and department leaders to forecast future hiring needs.
- Identify and participate in process improvement initiatives in relation to talent acquisition, new hire experience, and retention.
- Evolve our recruitment tools and resources to support hiring managers make better hiring decisions through consistent candidate experiences (e.g. interview guides, feedback guides etc)
Teammate Relations (20%)
- Remain up to date with legislative changes by attending employment updates and conferences, to ensure TOCA remains compliant with local laws and regulations.
- Support, advice and guide stakeholders in managing teammate relation issues and people practices (e.g. grievances, disciplinary and investigations). Work with the Global Director to manage and escalate any issues within a timely manner as required.
- Identify trends and patterns to create a plan that empowers stakeholders to effectively lead their team while improving the teammate experience.
Onboarding & Offboarding (10%)
- Work closely with the Talent Acquisition team to ensure offers are completed within a timely manner, ensuring the business remains compliant and in-house processes are adhered to.
- Embed TOCA’s onboarding programs and procedures in the teammate experience, ensuring stakeholders understand and are empowered to champion this to ensure teammates have the information, tools and resources to have a successful start at TOCA.
- Work closely with the People Operations team to ensure teammates receive information regarding their offboarding within a timely manner. Report, analyze and improve exit survey data and participation, with a view to enhance the teammate experience.
- Identify opportunities to enhance the experience and work closely with the Global People & Culture team to implement changes.
Learning & Development (10%)
- Work closely with stakeholders to identify venue strengths and areas of opportunities through the lens of teammate performance.
- Share feedback to the Global L&D team the trends and patterns in local markets to create new initiatives and frameworks to be executed locally.
- Work closely with the Global Director and L&D team to implement career pathways and succession plans off the back of local talent reviews, to increase the number of internal promotions across the business.
- Support the performance review process and engage with leaders to help them provide effective feedback. Facilitate talent reviews at the center and venue level.
Compliance, Documentation & Systems (5%)
- Work closely with the People Operations to ensure all employment documentation and records for your region, ensuring data protection is always adhered to (e.g. new hires, variations, terminations, references etc).
- Maintain the teammate handbook, policies and toolkits, ensuring it is continuously evolving, up to date and equitable (in partnership with People Operations).
- Work closely with the wider Global People & Culture team to ensure data and system information is accurate and accessible.
- Ensure stakeholders within your region are knowledgeable and have access to the correct people processes.
Project Management (5%)
- Working cross-functionally with all People & Culture experts to create and implement people practices across the business.
- Start to end ownership of ad-hoc projects to enhance the teammate experience.
Qualifications & Experience:
- 3-5 years’ experience as a People & Culture Generalist, or related experience.
- Experience working in a multi-unit environment
- Passion for people; the ability to truly empathize with individuals and strong emotional intelligence.
- Willing to travel and remain flexible with working hours, dependent on business needs.
- Experience with a variety of people management systems, e.g HRIS, ATS,LMS.
- Strong Knowledge of employment laws and regulations.
- Excellent verbal and written communication and stakeholder management skills.
- Strong sense of ownership and a growth mindset are essential.
- Demonstrated use of HR data and analytics to inform decisions and drive improvement.
- Excellent communication, problem solving, and organizational abilities.
- Experience creating and maintaining HR SOPs and documentation
- Demonstrated ability to work effectively in a highly collaborative and interdependent HR organization.
