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About TOCA Soccer:
At TOCA, we are passionate about people and the power of sport. We believe in creating an environment that becomes the “third home” for our guests — where they learn, where they live, and where TOCA becomes the place where they play. Whether they’re kicking a soccer ball for the first time, focused on finding their best, or rediscovering their passion for the game, we are here to support and guide them every step along the way. Everyone deserves the opportunity to experience the joy and fulfillment that sports can bring, regardless of background and skill levels. Our ultimate goal is to create a consistent and amazing experience for everyone who interacts with TOCA, whether it is our dedicated team members or esteemed guests.
What makes a TOCA Teammate? We value an individual that seeks to...
Play Hard
Care Deeply
Grow Together
Strive for Excellence
Create Awesome Experiences
Why You'll love being apart of the TOCA Team:
- You'll have full access to our TOCA Treats, which includes (but is not limited to!):
- Competitive Pay and Comprehensive Benefits
- Generous PTO & Holidays
- Career Growth & Development
- Employee Assistance Program
- Active & Fit Membership
- Benefits Hub Discount Marketplace
- So many TOCA Perks we can't name all of them, but we'll try: 4 TOCA Training Sessions, 50% Off Classes, Free Pick/League Play, 1 Free Birthday Party, Food and Beverage Discount, and 2 Free Packages to share with your squad! Whew!
Job Highlights:
Location: Remote, Dallas, TX or Atlanta, GA Based applicants only
Reports to: Global Director, People Partnerships & Culture
The People & Culture Generalist will possess operational expertise, proactive thinking, and a deep passion for creating awesome experiences. The role will focus on enhancing the teammate experience throughout all touchpoints of the employment journey. This role plays an integral part in the business and will work closely with key stakeholders to implement best practices, streamline processes, and drive company growth. The Generalist will be the first point of contact for venue and center leadership teams in the assigned geography.
Role Scope & Responsibilities:
Culture & Teammate Experience (25%)
- Driving engagement scores across the assigned locations by developing and implementing initiatives that can be executed locally to improve teammate satisfaction.
- Implement the global engagement strategy in partnership with stakeholders to foster a positive and inclusive culture that creates a sense of belonging.
- Pro-actively and regularly review retention and turnover trends; works with stakeholders to diagnose underlying reasons for turnover and proposes creative solutions.
- Analyze all HR trends and metrics in partnership with stakeholders to identify opportunities for action and to drive improvement.
- Advocates and champions the service profit chain, ensuring that stakeholders understand and practise this model in everything they do. Using this framework to drive business results through the teammate experience and data (e.g. google reviews).
Teammate Relations (25%)
- Remain up to date with legislative changes by attending employment updates and conferences, to ensure TOCA remains compliant with local laws and regulations.
- Support, advice and guide stakeholders in managing teammate relation issues and people practices (e.g. grievances, disciplinary and investigations). Work with the Global Director to manage and escalate any issues within a timely manner as required.
- Identify trends and patterns to create a plan that empowers stakeholders to effectively lead their team whilst improving the teammate experience.
Recruitment (20%)
- Support the life–cycle recruitment process from job requisitions to hiring, working closely with the global Talent Acquisition team to ensure a consistent and strong candidate experience.
- Participate in interviews for key roles in Soccer Center.
- Work closely with the Global Director to ensure TOCA’s recruiting procedures remain relevant throughout company growth (e.g. job applications and onboarding processes).
- Support stakeholders in achieving their recruitment KPIs (e.g. Time to Fill, Cost-Per-Hire, etc.) and provide regular insights to their progress.
- Work closely with the Global Director to embed new and existing sourcing strategies and programs.
- Consistently reflect our employer brand in recruitment efforts in the local market.
- Pro-actively coordinate with Hiring Managers and department leaders to forecast future hiring needs.
- Identify and participate in process improvement initiatives in relation to talent acquisition, new hire experience, and retention.
- Evolve our recruitment tools and resources to support hiring managers make better hiring decisions through consistent candidate experiences (e.g. interview guides, feedback guides etc)
Onboarding & Offboarding (10%)
- Work closely with the Talent Acquisition team to ensure offers are completed within a timely manner, ensuring the business remains compliant and in-house processes are adhered to.
- Embed TOCA’s onboarding programs and procedures in the teammate experience, ensuring stakeholders understand and are empowered to champion this to ensure teammates have the information, tools and resources to have a successful start at TOCA.
- Work closely with the People Operations team to ensure teammates receive information regarding their offboarding within a timely manner. Report, analyze and improve exit survey data and participation, with a view to enhance the teammate experience.
- Identify opportunities to enhance the experience and work closely with the Global People & Culture team to implement changes.
Learning & Development (10%)
- Work closely with stakeholders to identify center strengths and areas of opportunities through the lens of teammate performance.
- Share feedback to the Global L&D team the trends and patterns in local markets to create new initiatives and frameworks to be executed locally.
- Work closely with the Global Director and L&D team to implement career pathways and succession plans off the back of local talent reviews, to increase the number of internal promotions across the business.
- Support the performance review process and engage with leaders to help them provide effective feedback. Facilitate talent reviews at the center level.
Compliance, Documentation & Systems (5%)
- Work closely with the People Operations to ensure all employment documentation and records for your region, ensuring data protection is always adhered to (e.g. new hires, variations, terminations, references etc).
- Partner with People Operations to maintain the teammate handbook, policies and toolkits, ensuring it is continuously evolving, up to date and equitable.
- Work closely with the wider Global People & Culture team to ensure data and system information is accurate and accessible.
- Ensure stakeholders within your region are knowledgeable and have access to the correct people processes.
Project Management (5%)
- Working cross-functionally with all People & Culture experts to create and implement people practices across the business.
- Start to end ownership of ad-hoc projects to enhance the teammate experience.
Qualifications & Experience:
- 3-5 years’ experience as a People & Culture Generalist, or related experience.
- Experience working in a multi-unit environment
- Passion for people; the ability to truly empathize with individuals and strong emotional intelligence.
- Willing to travel and remain flexible with working hours, dependent on business needs.
- Experience with a variety of people management systems, e.g. HRIS, ATS, LMS.
- Strong knowledge of employment laws & regulations.
- Excellent verbal and written communication and stakeholder management skills.
- Strong sense of ownership and a growth mindset are essential.
- Demonstrated use of HR data and analytics to inform decisions and drive improvement.
