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Position Title: Ticket Operations and CRM Internship (February – October)
Who CITY is:
St. Louis CITY is more than just the newest local MLS soccer team, we have quickly become the heartbeat of St. Louis and are leading the frontier of an emerging cultural renaissance. Join our growing family of 500+ visionaries in a fun and fast-paced work environment that provides unmatched potential for new ideas, personal growth, and immediate impact.
Who you are:
CITY provides a progressive and supportive workplace that lets YOU be YOU. We value unique experiences and perspectives, and we hire employees who leverage their differences to add value.
Feel the impact of your ideas come to life as you join in the thunderous roar of 22,500 impassioned fans at our state-of-the art facility.
What CITY does:
Join us today in the mission of uniting the St. Louis Region and redefining what it means to be a soccer team.
Job Summary:
The CRM & Ticket Operations Intern will support the day-to-day administration, reporting, and operational processes that drive ticketing success for St. Louis CITY SC. This position provides exposure to multiple aspects of a professional sports organization, including CRM management, ticket operations, sales support, and customer data analytics.
Responsibilities:
- Assist with CRM data entry, updates, and maintenance, ensuring accurate and organized records.
- Help build and maintain dashboards, reports, and workflows to support sales and service teams.
- Support ticket event builds, inventory management, and system updates in SeatGeek.
- Provide matchday support at the box office, assisting with ticket sales and customer inquiries.
- Deliver excellent service to internal departments and fans.
- Perform other duties as assigned.
Qualifications:
- Currently pursuing or recently completed a Bachelor’s degree in Business, Sports Management, Information Systems, or related field.
- Experience or coursework in CRM, ticketing, or analytics preferred.
- Proficient in Microsoft Excel and comfortable learning new software systems.
- Detail-oriented, organized, and able to manage multiple tasks.
- Strong analytical, communication, and problem-solving skills.
- Positive, team-oriented attitude with a focus on service excellence.
- Comfortable working event days, evenings, weekends, and holidays as needed.
- Professional, dependable, and discreet with sensitive information.
Learning Objectives:
- Gain hands-on experience in CRM, ticketing, and data analysis.
- Understand how these systems integrate to support fan engagement and business goals.
- Develop practical skills in reporting, operations, and cross-departmental collaboration.
Estimated Workload:
- Hours per week: 20–25 hours
- Duration: 9 months (February – October)
St. Louis CITY SC is building a team that is passionate about their work, the success of our Club and the growth and revitalization of our region. We desire people who hold themselves and others accountable and are driven by setting new standards for fan engagement.
TKFC LC is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
