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JOB TITLE: Executive, Membership Services
Who CITY is:
St. Louis CITY is more than just the newest local MLS soccer team, we have quickly become the heartbeat of St. Louis and are leading the frontier of an emerging cultural renaissance. Join our growing family of 500+ visionaries in a fun and fast-paced work environment that provides unmatched potential for new ideas, personal growth, and immediate impact.
Who you are:
CITY provides a progressive and supportive workplace that lets YOU be YOU. We value unique experiences and perspectives, and we hire employees who leverage their differences to add value. Feel the impact of your ideas come to life as you join in the thunderous roar of 22,500 impassioned fans at our state-of-the art facility. What CITY does:
Join us today in the mission of uniting the St. Louis Region and redefining what it means to be a soccer team.
SUMMARY:
St. Louis CITY SC is seeking a Membership Services Executive who will not only deliver best-in-class customer service for General Reserved Season Ticket Members, but also drive revenue growth through strategic upselling, cross-selling, and proactive engagement. This role focuses on key touchpoints, retention, and creating personalized experiences that strengthen loyalty while identifying opportunities to expand member investment. This is a full time, non-exempt position.
ESSENTIAL RESPONSIBILITIES:
- Manage and build strong relationships with defined Season Ticket Member base through proactive communication and executing personal touchpoint plan, including match-day seat visits, office visits, coffees, lunches, phone calls, emails, and interaction at events
- Accurately enter all touchpoints and client profile information gathered in CRM system for account relationship purposes
- Upsell, cross-sell and generate new business from Season Ticket Member base and referrals for CITY and CITY2
- Assist in sales of full menu ticket products and add-ons including, stadium space rentals, premium and group experiences
- Proactively communicate and anticipate the needs of Season Ticket Members to be their ‘go to’ contact for St. Louis CITY SC
- Deliver a high level of customer service to all current and prospective clients
- Propose and execute new ideas, programs, events and ways to exceed clients' expectations for the Season Ticket Membership platform
- Work closely with sales and other departments to ensure all Season Ticket Members needs are met
- Meet defined yearly renewal goals during a yearly autorenewal campaign to retain current Season Ticket Members
- Perform other duties as assigned
QUALIFICATIONS:
- Bachelor's Degree or equivalent
- Minimum of 1-2 years of customer service experience (in sports or entertainment field preferred)
- Minimum of 1-2 years of sales & retention experience (in sports or entertainment field preferred)
- Candidate should possess professional demeanor and communication skills to effectively work with both internal and external clients
- Detail oriented and organized with strong time management skills and the ability to multi-task
- Ability to self-prioritize work in an accurate, efficient, and timely manner to ensure execution of all tasks
- Dynamic, outgoing, and self-motivated individual with strong problem-solving and conflict resolution skills
- Must have truly outstanding customer service and communication skills with positive and resilient team-centric attitude
- Ability to work non-traditional hours in non-traditional settings. This includes all home games (or other work events) that fall on nights, weekends, and holidays (at least 17+ per year)
- Proficient computer skills and understanding of Microsoft Outlook, PowerPoint, Word, Seat Geek, Unify & Salesforce CRM
- Bilingual in English/Spanish is a plus
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
