JOB TITLE: Coordinator, CRM

SUMMARY:

The Coordinator, CRM is uniquely positioned to play a critical role in the strategic development and execution of our CRM system including campaign management, workflows/optimization, and data visualizations. This role will have a direct impact on the CRM strategy and success in building and enhancing our relationship with our ticket holders & sponsors, driving the success of our sales & service teams, as well as providing data visualizations allowing the organization to exercise data driven decision making.

This position will be responsible for multiple concurrent projects under the supervision of the Manager, CRM.

ABOUT ST. LOUIS CITY SC:

Major League Soccer’s (MLS) first majority female-owned and female-lead organization has its sights set on launching for the 2023 MLS season. The 100 percent St. Louis based owners are committed to becoming an exceptional club and neighbor and a symbol for the future of our city and region.

St. Louis CITY SC will play in a brand new, state of the art soccer stadium to be built on approximately 30 acres in downtown St. Louis, Missouri. Seating capacity of the open-air stadium will be approximately 22,500. Included with the build of the stadium will be the team Administrative Offices and Training Facility immediately adjacent to the stadium in Downtown West St. Louis.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

· Support day-to-day administration tasks of CRM platform (platform integrations, lead distribution, workflows, reporting).

· Assist in maintaining a clean and updated database of buyers, leads, and other important contacts

· Assist in training sales & service staff in CRM and ensuring that records are being updated and accurately in a timely manner.

· Create and develop reports and dashboards for data visualizations to support the day-to day needs of the organization and improve sales efficiencies.

· Understand the sources of data that feed into our CRM system and recommend how best to collect, organize, and use this data to maximize revenue and fan engagement.

· Maintain and improve workflow rules and business logic.

· Ensure that integration is supported, and data remains consistent across all platforms and databases.

· Preserving data security, customer information and ethically handling classified data, including financial information.

· Assist with data capture initiatives including online forms, surveys, digital initiatives, and text message campaigns.

· Analyze campaign performance and clearly articulate insight for how to improve engagement.

· Assist marketing to develop target audiences for sales and service communications (email, social, web, print, etc.).

· Analyze campaign performance and deliver insight for how to iteratively improve engagement.

· Work cross-functionally with internal stakeholders, including marketing, to ensure successful execution of lead nurture, retention, and lifecycle programs.

· Other duties as assigned

QUALIFICATIONS:

Experience/Education

· BA/BS degree in a relative field or equivalent work experience required.

· Experience with CRM (Salesforce preferred) a plus.

· Experience with Microsoft Excel.

Skills/Abilities

· Ability to work flexible hours based on events, including daytime, evening, weekends and holidays, as needed.

· Must have the ability to maintain professional behavior and appearance.

· Must have a keen sense of self-awareness and emotional intelligence, and problem-solving skills.

· Must have strong teamwork and relationship management skills and work effectively with all personalities to support a strong, unified culture.

· Must have an interest and ability in serving others as one of the primary functions of their job.

· Must be a detail-oriented self-starter with proven ability to learn new skills quickly and be able to work independently while managing and prioritizing their time

· Must possess effective communication skills; must be comfortable with engaging in a variety of different communicative modes (verbal, non-verbal, and written) and being attuned to others through strong, active listening skills.

· Must be able to identify problems, their sources, and their potential solutions while continuing to successfully conduct day-to-day operations without interruption.

Must have a critical eye for detail.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

St. Louis City SC